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District Manager

Company: Valet Living
Location: Pflugerville
Posted on: November 24, 2022

Job Description:

Grow as We Grow and Take Your Career to New Heights! Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 1.8 million apartment homes across 40 states. As a District Manager, you will be responsible for managing the total service delivery for 20 - 30+ apartment communities and providing direction and oversight for 15-30+ associates (Service Valets) within an assigned district. In this role, you will report to the Director of Operations and work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties. Salary range: $52,000-$55,000
Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)
Company vehicle provided
Schedule: This position requires willingness to work a variable schedule which could include hours in the morning/early afternoon and evening, depending on current business needs. You will work from both a home office and in-field (community properties), as necessary Essential duties include: Daily Operations Provide on-call support to associates (Service Valets) and communities
Responsible for recruiting, hiring, onboarding and training part-time associates (Service Valets)
Responsible for ensuring daily and nightly completion of resident doorstep trash/recycle pick-up for assigned properties
Inspect properties regularly for resident and Service Valet compliance
Responsible for creating and managing schedules for part-time workforce and reviewing/approving timecards
Manage a labor budget of up to $150k depending on number of assigned properties
Performs other duties as assigned Customer Retention Make informed decisions with consideration of customer/associate impact, ensuring maximum quality of service
Responsible for addressing clients and resident concerns and/or complaints with effective, lasting solutions
Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
Promote and educate property staff on new service offerings from Valet Living Organizational Activities Comply with, promote and train associates on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
Attend team meetings virtually, in person, or off-site when needed
Act in accordance with organizational and quality standards
Discuss associate's development needs and subsequently facilitate appropriate support, coaching and/or training opportunities
Assist with property launches (container distribution) You are a good fit if you have the following experience, education, and skills: High school diploma or GED equivalent
Multi-location management experience of dispersed workforce
Customer service and prior people management experience (preferred in a part-time workforce)
Proficiency in MS Word, Outlook, Excel & Power Point
Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
Unwavering work ethic, integrity and sense of accountability
Ability to manage stress and adapt to changing environment; comfortable with complexity
Ability to perform effectively in environments with frequent workload changes and competing demands
Effectively communicate with others both verbally and written
Build effective teams, hold self/others accountable
Able to work with cross-functional teams within the organization
Ability to prioritize tasks based on clients' needs (immediate response to client concerns) Special Conditions of Employment Valid driver license and good driving record
Ability to operate a motor vehicle and drive for periods of time
Ability to work outdoors and drive in changing weather conditions
Flexibility to work variable schedule and/or be on call during irregular hours depending on business needs Physical Requirements Ability to lift up to 50 lbs.
Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs
Bend at waist and/or knees and lift arms at/over shoulder
Ability to walk distance of property and be exposed to disagreeable odors We provide the following comprehensive, flexible benefits to our full-time associates: Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
Tax advantages through healthcare savings and flexible spending accounts
Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
401k plan with a generous company matching contribution
Generous paid time off program in which benefits increase along with your tenure with the company
Support of continued education through tuition reimbursement
Associate and family assistance program
Associate discount programs
Referral bonus program
Rewards and recognition program #CB-VL22 Are you a current Valet Living employee? If so, click here to apply. Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Keywords: Valet Living, Pflugerville , District Manager, Executive , Pflugerville, Texas

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