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Customer Service Representative / Dispatcher

Company: FGO Logistics (Crate and Barrel)
Location: Pflugerville
Posted on: November 24, 2022

Job Description:

Job Description: Dispatcher/Customer Service Representative The Customer Service Representative / Dispatcher is responsible for providing support for all home delivery services for the designated market area. Position involves giving direction and measuring the success of the overall delivery operation in coordination with the Assistant Manager. Primary Duties & Responsibilities Assist in the management of the day to day operations of contracted drivers, which includes but is not limited to: maintaining Motor Carrier schedules, maintaining positive working relationships with Motor Carriers. Manage the dispatch of Motor Carriers and resolve issues and opportunities throughout the day. Monitor Motor Carriers deliveries daily. Schedule and confirm all customers for delivery. Assist Manager in identifying problem areas and offer substantive solutions to improve operational efficiencies. Adhere to and enforce all operational procedures and policies. Other job duties and responsibilities as assigned. Must be willing to work a flexible schedule and be available for overtime as needed Proven customer support experience Strong phone contact handling skills and active listening Effectively manage large number of incoming calls Handle and resolve customer issues Respond promptly to customer inquiries Education/Experience Two-year degree or equivalent work experience. Prior experience in Customer Service. Skills/Abilities Computer proficiency. Excellent communication skills both written and verbal. Must possess strong interpersonal skills. Must have the ability to prioritize work load and manage time. Bilingual (Spanish) is a plus.Benefits: Flexible schedule Health insurance Dental insurance Vision insurance Retirement plan Paid time off Parental leaveCommunication method(s) used: Email Phone In personWork environment: OfficeThis Job Is: A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diplomaJob Type: Full-timePay: From $16.00 per hourBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Weekend availabilityWork Location: One location

Keywords: FGO Logistics (Crate and Barrel), Pflugerville , Customer Service Representative / Dispatcher, Sales , Pflugerville, Texas

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