Autobody Estimator - Auto Repair Advisor - Austin, TX
Company: AutoNation Collision Center Austin
Location: Pflugerville
Posted on: May 20, 2023
Job Description:
Overview: Position Overview:At AutoNation, getting customers
back on the road is what drives us. Were looking for a Collision
Estimator or Auto Body Estimator to help our customers through the
process of getting their vehicle repaired after an accident. As a
Collision Estimator, youll interact daily with customers, insurance
companies, and parts Associates to ensure the repair process is as
smooth as possible. You also take great pride in using your
excellent communication skills and empathetic nature to help
customers through the process. What are the daily job
responsibilities?
Greeting customers and discussing
repair options.Determining repair needs based on customer
information, vehicle walk-around, inspections and test
drives.Asking for the sale on all estimates.Meeting or exceeding
targeted sales goals as well as the targeted customer satisfaction
index.Understanding basic parameters of collision repair as well as
insurance programs (e.g., DRP and non-DRP).Producing repair orders
for customers, including cost and time estimates, with full
transparency.Communicating frequently with technicians and parts
Associates to ensure timely completion of work.Following up with
customers on the status of their vehicle based on how the customer
wants to be informed and answering customer questions as
needed.Managing multiple repairs simultaneously.Working with other
Associates on daily planning and release meetings.Processing
transactions and ensuring 100% compliance with all state and
federal laws and regulations.Following up with customers to ensure
we have met their expectations.Building rapport with customers to
create a base of referrals.Gaining superior product knowledge to
effectively help customers.Ensuring that all administrative
processes are handled in a timely fashion and in compliance with
company policies.Providing exceptional customer experience to drive
loyalty.What are the requirements for the Collision Estimator?
- Proven ability to provide an
exceptional customer experience.Ability to set and achieve targeted
goals.Detail-oriented and organized. Prior sales or retail
experience preferred but not required.Demonstrated communication,
consultative, interpersonal, and organizational skills.Experience
and desire to work with technology.Must have a valid, in-state
drivers license with an acceptable, safe driving record.What are
the opportunities for career growth?Our Associates have many
choices for career growth and development after success in a
Collision Estimator role. Future opportunities may include:
- Collision Director
- Collision Production ManagerThe intent of this job description
is to provide a representative summary of the major duties and
responsibilities performed by incumbents of this job. Incumbents
may be requested to perform job related tasks other than those
specifically presented. Career opportunities are dependent on
business and staffing needs, as well as the qualifications of
internal and external candidates.
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Keywords: AutoNation Collision Center Austin, Pflugerville , Autobody Estimator - Auto Repair Advisor - Austin, TX, Professions , Pflugerville, Texas
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