Leasing Consultant
Company: Lantower Luxury Living
Location: Pflugerville
Posted on: March 18, 2023
Job Description:
Overview:Do you have a passion for creating an immersive
customer experience? Do you want to be a part of a team that
recognizes the work you do and the value you bring? If so, Lantower
Luxury Living has an opportunity for you!
We are not one to brag but with our team, it's hard not to! Each
day the Resident Experience team provides exceptional customer
service to ensure our communities are a place our residents are
proud to call home.
At Lantower, we are committed to setting you up for success and
understand that investing in our associates is an important part of
that. That is why we offer a company-paid certification program on
top of all our other incredible benefits listed below.
Career Advancement Opportunities
- Apartment Discount
- Vacation, Sick, and Holiday Pay
- Medical, Dental, and Vision Insurance
- Training and Development
- Paid Maternity and Paternity leave
- Life and Disability Insurance
- 401k plan with company match
- Associate Referral Bonus Program
Responsibilities:
- Greets community visitors and appropriately respons to
inquiries in a professional and timely manner.
- Schedules and facilitates move-in orientations for each new
resident before the scheduled move-in date.
- Coordinates responses to resident issues at move-in and tracks
and follows up to resolve the issue(s) to ensure move-in
satisfication.
- Utilize property management systems to effectively manage
resident relations, service requests, and resident communications.
Ensures all messages, texts, and emails are checked and responded
to within the established response time.
- Partners with Centralized Leasing Team to ensure community
renewal and leasing goals are achieved.
- Manages resident issues and complaints with the Community
Manager and Resident Experience Manager. Ensures appropriate
actions are taken to resolve the issue and follows through and
follows up until the issue has been resolved. Documents progress to
keep impacted parties informed.
- Assists in coordinating self-guided tours for prospective
residents.
- Walks the community on a daily basis to identify and address
any deficiencies with the maintenance team until resolved. Ensures
that all show units and future move-ins meet Lantower
expectations.
- Delivers exceptional customer service to residents and
prospective residents to achieve positive resident reviews.
- Organizes and attends scheduled resident events.Qualifications:
- A minimum of two (2) years of experience in customer
service.
- Ability to positively and proactively handle customer concerns
and prioritize multiple tasks in a fast-paced environment.
- Strong organizational, presentation and communication skills,
with high professionalism.
- Solid computer literacy, with experience in the Microsoft suite
of products (Word, PowerPoint, Excel, Teams), with the ability to
learn new software applications quickly.
- Proficient with web communications including publishing,
usability, and adhering to social media guidelines.
Lantower Luxury Living is very proud to be recognized as a
certified Great Places to Work company.
Keywords: Lantower Luxury Living, Pflugerville , Leasing Consultant, Professions , Pflugerville, Texas
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