Injury Adjuster
Company: USAA
Location: San Antonio
Posted on: April 26, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
This hybrid role requires an individual to be in the office 3 days
per week. This position can be based in one of the following
locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO;
Chesapeake, VA or Tampa, FL. Relocation assistance is not available
for this position.The OpportunityAs a dedicated Injury Adjuster,
you will work within defined guidelines and framework, responsible
to adjust non-attorney involved soft tissue bodily injury or auto
PIP/MP medical claims to include confirming coverage, determining
liability, investigating, evaluating, negotiating, defending, and
settling claims in compliance with state laws and regulations.
Accountable for delivering a concierge level of best in class
member service through setting appropriate expectations, proactive
communications, advice, and compassion.What you'll do:
- Identifies and handles existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and
procedures for business activities.
- Adjusts non-attorney involved soft tissue bodily injury claims,
as well as all auto physical damage associated with those
claims.
- Adjusts soft tissue, moderately complex and complex 1st party
PIP/MP medical claims.
- Identifies, confirms, and makes coverage decisions on soft
tissue claims.
- Investigates loss details, determines legal liability,
evaluates, negotiates, and arrives at claim settlement within
appropriate authority guidelines.
- Clearly documents thought process, investigation, evaluation,
negotiation, and settlement decisions.
- Provides advice and sets expectations into next steps to
members.
- Collaborates and supports team members to resolve issues and
identify appropriate matters for escalation.
- Partners and/or directs vendors and internal business partners
to facilitate timely claims resolution.
- Supports workload surges and/or Catastrophe Operations as
needed.What you have:
- High School Diploma or General Equivalency Diploma.
- 1 year of auto liability adjusting experience.
- Working knowledge and understanding of the auto claims contract
as well as application of case and state laws and regulations.
- Acquisition and maintenance of insurance adjuster license
within 90 days and designated number of attempts.What sets you
apart:
- 2+ years Auto Liability/Casualty adjusting experience to
include complex/multi vehicle liability.
- 1yr Medical experience to include coding and billing or
EMT.
- Ongoing Professional Development with a focus on
Insurance.
- Bachelors' Degree or higher.
- US military experience through military service or a military
spouse/domestic partner.The above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The salary range for this position
is: $54,940.00 - $98,440.00. Employees may be eligible for pay
incentives based on overall corporate and individual performance or
at the discretion of the USAA Board of Directors.Shift premium will
be addressed on an individual-basis for applicable roles that are
consistently scheduled for non-core hours.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Pflugerville , Injury Adjuster, Other , San Antonio, Texas
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