Network Operations Admin
Company: ObjectWin Technology
Location: Austin
Posted on: April 24, 2024
Job Description:
Job Title: Network Operations Admin
Location: San Bernardino, CA 92101 or Austin, TX 78746
Duration: 6 Months
Shift: 3 p.m. - midnight (Fri, Sat, Sun, Mon, Tue) - consistent
overtime requirements, may need to work earlier.
Description:
What we're looking for:
- ChatOps experience (Slack) - Creating channels / coordinating
resources / engaging customers primarily through the Slack
- Customer service - working with customer service reps to high
level engineers
- ServiceNow
- Confluence / JIRA
- IP knowledge - subnetting and general IP concepts like
subnetting etc.
- Light Active Directory experience
- Basic security experience - helping with password unlocks /
helping users create tickets and directing them to SOPs/ Runbooks
to resolve their issues
- Working on Project in a Team format and also alone - keeping
yourself on track by finishing your assignments on time or
early
- Experience with Office360 - Word - Outlook - Excel - MS suite
etc...
Nice to Have:
- Streaming knowledge for games using MS Teams or other
applications
- Event management - using an alert system BigPanda / or other
event management systems / taking ownership of alerts and
troubleshooting them using Runbook's /SOPs
- Basic Knowledge in Splunk/ Datadog
- Basic Knowledge in API concepts and applications
- ITIL experience in:
- Incident Management
- Problem Management
- Change Management
Additional Attributes:
- AWS knowledge / Kubernetes / or any other cloud technology
- Good understanding of software development processes.
- Familiarity with open-source technologies
- Client-side database programming experience with SQL, Perl
would be a plus.
- A high school diploma or GED
Preferred Experience / Education:
- Three to five years or relevant experience
- A degree from a four-year college (i.e., B.A. B.S.)
Keywords: ObjectWin Technology, Pflugerville , Network Operations Admin, Other , Austin, Texas
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