Customer Support Representative
Company: Ledcor
Location: Pflugerville
Posted on: May 18, 2023
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Job Description:
Job Summary:Our Customer Support Representatives are responsible
for effectively and efficiently handling internal and external
calls and emails, customer inquiries, and emergency requests in a
professional and positive manner. In this position, you will be
responsible for assigning technician work and leveraging your
problem-solving abilities to ensure work gets completed safely, on
time, and with a high degree of quality.We support our employees
with training to develop skills, knowledge, and abilities.We offer
an industry-leading benefits package, ongoing employee training and
development, team building and career growth opportunities.Join
Ledcor Technical Services today!Essential Responsibilities:* Create
incoming service requests and dispatch to technicians quickly and
efficiently* Monitor daily workload in assigned status to ensure
clients' requirements are met* Address inbound and outbound calls
and emails to and from technicians, customers, and other working
groups to ensure job status information is up to date and accurate*
Assess daily workload and determine if any adjustments to the
resource plan are required, including, but not limited to,
contacting technicians to take additional shifts, and or jobs, to
assist with high workloads* Ensure that adherence to client
procedural requirements as well as LTS specific processes are
followed* Respond to escalated requests for urgent installation and
repair calls* Other duties as requiredQualifications:* Previous
experience in a dispatch call center would be an asset* Strong
computer skills including proficiency in Microsoft Outlook, Excel,
Word and PowerPoint, and the ability to multitask between multiple
programs and type a minimum of 40 w.p.m.* Ability to investigate
and resolve issues; demonstrates good judgment in discerning
priority and non-priority issues and making decisions based on
logical assumptions and factual information* Ability to multitask
and maintain high performance standards under the pressure of time
constraints in a fast-paced environment* Strong oral and written
communications skills* Excellent customer service focus, with an
ability to work collaboratively with others to influence outcomes*
Ability to effectively handle both favourable and unfavourable
customer interactions* Maintain a high degree of accuracy and
attention to detail* Successful completion of pre-employment
background check requirementsWork Conditions:* This position will
be work on a 2-2-3 schedule* Schedules are variable and require
flexibility to work weekends & holidays based on business
needsAdditional Information:Company DescriptionLedcor Technical
Services (LTS) designs, builds, and maintains wireline or wireless
networks that span North America and beyond. We are a proven leader
and innovator in telecommunications network construction,
maintenance, and service installation and repair.But when you work
for Ledcor, your experience will go far beyond the project. Do you
want a career that means more? Join our True Blue team
now!Employment EquityAt Ledcor we believe diversity, equity, and
inclusion should be part of everything we do. We are proud to be an
equal-opportunity employer. All qualified individuals, regardless
of race, color, religion, sex, national origin, sexual orientation,
age, citizenship, marital status, disability, gender identity,
Veteran status or any other identifying characteristic are
encouraged to apply.Our True Blue team consists of individuals from
all backgrounds who contribute diverse perspectives and experiences
to Ledcor. We are committed to continuing to build on our culture
of empowerment, inclusion and belonging.Adjustments will be
provided in all parts of our hiring process. Applicants need to
make their needs known in advance by submitting a request via
email. For more information about Ledcor's Inclusion and Diversity
initiatives, please visit our I&D page.All applicants must be
able to show proof of eligibility to work in the United
States.E-Verify is a registered trademark of the U.S. Department of
Homeland SecurityLink to: https://www.uscis.gov/e-verify
Keywords: Ledcor, Pflugerville , Customer Support Representative, Other , Pflugerville, Texas
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