Member Services Representative - Overnight
Company: Excel Fitness
Location: Pflugerville
Posted on: March 16, 2023
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Job Description:
Position: Member Services Representative - OvernightReports to:
General Manager (GM)/ Assistant Manager (AM)Department:
OperationsPurpose: Execute club operations overnight in a
designated location, ensuring club is operating in compliance with
Excel and Planet Fitness policies, practices and objectives.Duties
and Responsibilities:Responsible to oversee and maintain club
operations during the overnight hoursMonitor and maintain club
cleanliness and atmosphere.Conduct regular audits to ensure the
store is presentable and holding up to Excel Standard.Communicate
with members and a create a high level of customer service.Perform
Nightly club inspections, complete assigned cleaning or associated
tasks along with re-inspecting said tasksAudit club inventory and
communicate with GM and Assistant Manager on recommendations of
inventory orders.Process and Review Daily Club Activity Paperwork
and file in appropriate foldersAudit and Balance Cash Drawers on a
daily basisUpdate and Review Daily Club Reports and complete any
corresponding Data Entry DocumentsMaintain and clean the Front
entrance to provide customers with a clean, presentable, and
welcoming environmentProvide a safe and secure environment during
the overnight hours for all membersStocking all retail and
promotional items and paperwork for the next business dayEnsuring
Facility complies with all state and federal laws and insurance
requirementsOperating and Assisting applicable members with use of
Tanning, hydro, and Total Body Enhancement Equipment and making
sure all applicable paperwork and procedures are adhered toStaying
up to date on all required certifications and training
coursesAssisting General Manager and Assistant Manager with club
promotions, training, and implementation of any operational
strategiesThis position may include the need to supervise other
team members and ensure they are meeting Excel Fitness Standards of
cleaning and customer serviceCommunicating with, promoting,
touring, and assisting prospects and potential
membersQualifications:Must be at least 18 years of age or older.HS
diploma or equivalent required.Tanning Certification, CPR
Certification, and AED Certification required before working
alonePrevious Experience Working OvernightMust be comfortable
Working Alone and standing for long periods of timeGreat
communication skills with internal and external customers.Must be
team oriented, motivated and well organized.Ability to think
critically and evaluate solutions to problems proactivelyProficient
ability in Microsoft Office and Using a ComputerBenefits &
Perks:Make payday any day by taking advantage of our financial
wellness benefit, MyFlexPayEvery Team Player receives a FREE Planet
Fitness Black Card MembershipOur Employee Assistance Program (EAP)
gives you free and confidential access to counseling resourcesPLUS
- Paid Time Off (PTO), Paid Parental Leave, and Health Insurance
Benefits are offered to all eligible Team PlayersOther
Details:Supervisory Responsibility: This position could potentially
oversee up to 1- 3 employees during assigned work shift. Will
ensure team can adequately exhibit and maintain all Excel values,
principles, and duties, as well as meets established club
performance metrics.Work Environment: This job operates in a
fitness club environment and routinely uses standard office
equipment such as computers, photocopiers, fax machines and phones.
This position could also include the need to use cleaning equipment
including but not limited to: floor scrubber, mops, backpack
vacuum, upright vacuum, ladders, cleaning solutions, dusters, rags,
and any other required equipment to ensure the club meets Excel
Fitness cleanliness standards. The noise level in the club
environment may be loud on a regular basis.Physical Demands: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. While performing the duties of this job, the
employee is regularly required to talk or hear. The employee is
frequently required to stand; walk; use hands to finger, handle or
feel; and reach with hands and arms. The employee is occasionally
required to sit, climb, balance, stoop, kneel, crouch or crawl. The
employee must frequently lift and move up to 25 pounds and
occasionally lift and move objects up to 75 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and
ability to adjust focus.Position Type/Expected Hours of Work: This
is a full-time, non-exempt position. A non-exempt employee is one
who is entitled to the minimum wage and/or overtime pay protections
of the FLSA. Days and hours of work can be expected to be between
30-40 hours a week. Depending on club schedule the shift will
typically be a weekday overnight shift from 9pm to 7am or a weekend
shift from 7pm to 7am. These hours are subject to change at any
time dependent on business needs.EEO Statement: Excel Fitness is an
Equal Opportunity Employer. We are committed to the policy of equal
employment opportunity in recruitment, hiring, career advancement,
and all other employment practices.Other Duties: Please note this
job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice
Keywords: Excel Fitness, Pflugerville , Member Services Representative - Overnight, Other , Pflugerville, Texas
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