Call Center Representative

Company: TechniPower, Inc.
Location: Pflugerville
Posted on: January 24, 2023

Job Description:

I have a client located in Pflugerville, TX that has an immediate need for a Call Center Representative. If you or anyone you know is qualified and interested in the position listed below, please click Apply NowProvide first level contact for Employees contacting the IT Helpdesk for technology supportResolve certain basic level problems for those end usersProperly document and escalate unresolved problems to the next level of support.Track, route, and redirect incoming problems to their correct resourcesEnsure proper recording, documentation and closure of problems in a Helpdesk Ticketing SystemMaintain an effective followup system to ensure timely and accurate handling of information requestsUtilize excellent customer service skills to provide top level service to End UsersThe duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit.Requirements:High School DiplomaMinimum One year of call center experience and or desktop support is preferredCall Center or Phone support experience would be desired#VIS

Keywords: TechniPower, Inc., Pflugerville , Call Center Representative, Other , Pflugerville, Texas