Call Center Representative
Company: TechniPower, Inc.
Location: Pflugerville
Posted on: November 22, 2022
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Job Description:
I have a client located in Pflugerville, TX that has an
immediate need for a Call Center Representative. If you or anyone
you know is qualified and interested in the position listed below,
please click "Apply Now"Provide first level contact for Employees
contacting the IT Helpdesk for technology supportResolve certain
basic level problems for those end usersProperly document and
escalate unresolved problems to the next level of support.Track,
route, and redirect incoming problems to their correct
resourcesEnsure proper recording, documentation and closure of
problems in a Helpdesk Ticketing SystemMaintain an effective follow
up system to ensure timely and accurate handling of information
requestsUtilize excellent customer service skills to provide top
level service to End UsersThe duties and responsibilities are
intended to describe the general nature and scope of work being
performed by this position. This is not a complete listing and
other duties will be assigned based on the position's role within
the business unit.Requirements:High School DiplomaMinimum One year
of call center experience and or desktop support is preferredCall
Center or Phone support experience would be desired
Keywords: TechniPower, Inc., Pflugerville , Call Center Representative, Other , Pflugerville, Texas
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