Call Center Representative
Company: TechniPower, Inc.
Location: Pflugerville
Posted on: November 21, 2022
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Job Description:
I have a client located in Pflugerville, TX that has an
immediate need for a Call Center Representative. If you or anyone
you know is qualified and interested in the position listed below,
please click Apply NowProvide first level contact for Employees
contacting the IT Helpdesk for technology supportResolve certain
basic level problems for those end usersProperly document and
escalate unresolved problems to the next level of support.Track,
route, and redirect incoming problems to their correct
resourcesEnsure proper recording, documentation and closure of
problems in a Helpdesk Ticketing SystemMaintain an effective
followup system to ensure timely and accurate handling of
information requestsUtilize excellent customer service skills to
provide top level service to End UsersThe duties and
responsibilities are intended to describe the general nature and
scope of work being performed by this position. This is not a
complete listing and other duties will be assigned based on the
positions role within the business unit.Requirements:High School
DiplomaMinimum One year of call center experience and or desktop
support is preferredCall Center or Phone support experience would
be desired#VIS
Keywords: TechniPower, Inc., Pflugerville , Call Center Representative, Other , Pflugerville, Texas
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