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Care Coordinator

Company: Vitalogy Skincare
Location: Pflugerville
Posted on: November 16, 2022

Job Description:

Urgently hiring! Hiring multiple candidates!Please note the following:Role is non-clinical, call center / front desk positionIn officePay is based on experienceBenefits: We offer generous benefits including - medical, dental, vision, health savings account, paid time off, 401K, 401K company match, disability and life insurance. We also offer a consistent day shift, Monday-Friday schedule, employee assistance program, free parking, employee referral program, and employee discounts!Position Summary: The Patient Care Coordinator is responsible for successfully managing large amounts of calls to and from patients. Also supports the business by providing effective customer service to patients, vendors, insurance companies and other medical facilities while handling patient scheduling needs, insurance verification and referral sources, as well as any administrative department inquires.Essential Duties and Responsibilities:The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.Schedule patient appointments and obtain accurate demographic informationProvide patients with necessary information to prepare for their appointmentVerify Medical Insurance in preparation for patient appointmentVerify Referral and Authorizations for appointments if applicableHandle patient inquiries regarding the services offered within the practiceProvide patient-focused service utilizing exceptional interpersonal and rapport building skillsOther Responsibilities:Answer and direct calls to other departments as needed.Use sound judgment in handling calls, escalating when appropriateComplete other scheduling tasks as requested.Other duties as assigned.Experience RequirementsOne (1)+ year experience in a medical setting, dermatology practice preferredEducation, Licensure & Certification RequirementsHigh School or GED required.Bilingual in Spanish a plus.Knowledge, Skills and Ability RequirementsAbility to handle confidential and sensitive information.Ability to communicate effectively on the telephone.Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.Ability to handle a " Call center" environment: work quickly and multi-task.Ability to exercise good judgment to handle calls appropriately.Strong communication skills, both written and verbal.Supervisory ResponsibilitiesThis position has no supervisory responsibilitiesADA Compliance: The Company is committed to complying with the Americans with Disabilities Act. As part of this effort, reasonable accommodation may be made to enable qualified individuals withdisabilities to perform the essential functions of positions sought or held. If you would like to request an accommodation, please contact Human Resources.

Keywords: Vitalogy Skincare, Pflugerville , Care Coordinator, Other , Pflugerville, Texas

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