Retail Customer Care Representative
Company: Astound Broadband Powered by Grande
Location: Pflugerville
Posted on: August 7, 2022
Job Description:
Astound Broadband Powered by Grande is currently searching for a
Retail Customer Service Representative in our Austin, Texas market.
This individual provides positive, courteous and prompt customer
service in handling customer requests and inquiries to include:
order entry, service requests, billing inquiries, and
troubleshooting as well as accurately following retail cash
procedures. Customer interaction for this position is primarily
face-to-face.In this role, the primary duties will include:
- Responsible for accurately computing and quoting adjustments,
balances, and rates as well as discussing other inquiries and
complaints about customers.
- Processes lock and dropbox payments including customer payments
made through off-site payment locations.
- Removes CPE from CPE dropbox and return to inventory.
- Must be familiar with all of Grande s products and pricing
information in order to recommend and sell services and equipment
to customers.
- Processes and confirms addresses for billing and payment
purposes.
- Works to meet service goals and deadlines designed to meet
customer commitments promptly, accurately and pleasantly.
- Other duties as assigned.Our ideal candidate will possess:
- High school diploma or GED
- Must have three years related experience, at least one year of
cash handling
- Ability to use basic PC skills and standard office
equipment
- Ability to communicate verbally and comprehend through
listening skills to resolve customer problems or complaints
- Must be able to write legibly and perform the following
mathematical calculations: addition, subtraction, multiplication
and divisionSound like the opportunity you've been waiting for? If
so, APPLY NOW FOR IMMEDIATE CONSIDERATION!Diverse Workforce /
EEO:Astound Broadband is proud to be an Equal Opportunity Employer.
We embrace, support, and thrive on each other s differences to
maximize the experience of our teammates and our community. We are
committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and
teammates without regard to race, color, religion, sex, pregnancy
(including childbirth, lactation and related medical conditions),
national origin, age, physical and mental disability, marital
status, sexual orientation, gender identity, gender expression,
genetic information (including characteristics and testing),
military and veteran status, and any other characteristic protected
by applicable law.EducationRequired
- High School or betterEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR 60-1.35(c)
Associated topics: agente de servicio al cliente, call center
specialist, coordinator, csr, customer care associate, customer
service associate, internship, representante de servicio al
cliente, service representative, system support
Keywords: Astound Broadband Powered by Grande, Pflugerville , Retail Customer Care Representative, Other , Pflugerville, Texas
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