Customer Support Specialist - FT
Company: At Home Stores LLC.
Location: Pflugerville
Posted on: August 7, 2022
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Job Description:
FULL TIME Customer Support SpecialistJob Summary: At Home (NYSE:
HOME) is the leading home decor superstore that dedicates more
space per store to home decor than any other player in the
industry. We are focused on providing the broadest assortment of
products for any room, in any style, for any budget. We utilize our
space advantage to out-assort our competition, offering over 50,000
SKUs throughout our stores. Our differentiated merchandising
strategy allows us to identify on-trend products and then value
engineer those products to provide desirable aesthetics at
attractive price points for our customers. Over 70% of our products
are unbranded, private label or specifically designed for us. We
believe that our broad and comprehensive offering and compelling
value proposition combine to create a leading destination for home
decor with the opportunity to continue taking market share in a
large, fragmented and growing market. If you are a motivated,
enthusiastic rock star who enjoys a fast-paced team environment
laced with challenges and opportunities, you are coming to the
right place, come join a FUN team - APPLY TODAY! Our Full-Time Team
Members perform a variety of tasks as directed by leadership,
assists in other areas of the warehouse as needed and follows
proper safety and security procedures. Summary of Key Roles &
Responsibilities: Provides customers a positive shopping
experienceRegularly performs Manager on Duty (MOD) functions.
Responsible for building opening and closing tasks which includes
timely openings, operational readiness, troubleshooting, team
management, and building security. Partners with General Manager
(GM), or in GM's absence, District Manager, on non-standard issues
as they arise. Manages all front end audit and cash compliance
responsibilities. Ensures team is trained in the processing of all
transactions per policy.Performs cashier duties accurately while
processing all transactions per policy.Maintains 5S standards
(Sort, Straighten, Systematic cleanup, Standardize and Sustain) in
all areas excluding receiving.Maintains conditioning and
housekeeping (inside and out) standardsTimely and thorough incident
reporting compliance.Submits facilities, IT, and store
communication requests as needed.Drives productivity by training,
coaching, counseling, and disciplining employees; planning,
monitoring, and appraising job results.Performs and trains team on
all customer support responsibilitiesOperates all equipment in a
safe manner per directed procedures.Ensures a safe working and
shopping environment while minimizing shrink and damages.Plan,
delegates and monitors tasks ensuring they are performed in the
most efficient manner adhering to policy and procedures.
Competencies: Contributes to a customer focused environment while
demonstrating excellent service.Communicates clearly with
customers, team and leadership.Reliable and trustworthyAbility to
work effectively independently and within a team to perform all
tasks as assigned.Maintains a positive attitude; works with a sense
of urgency; demonstrates timely and thoroughly execution.Flexible
with an ability to handle multiple tasks where priorities shift
with the demands of the business Qualificat At least 18 years old
High School Diploma/Equivalent At least 12 months of retail,
restaurant or customer service supervisory/management experience
Ability to work a flexible schedule including nights, weekends, and
some holidays Ability to lift a minimum of 50 lbs., team lift 100
lbs. Georgetown, Roud Rock, Hutto, Pfulgerville
Keywords: At Home Stores LLC., Pflugerville , Customer Support Specialist - FT, Other , Pflugerville, Texas
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