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Customer Service - Retail

Company: Yardbird
Location: Pflugerville
Posted on: August 4, 2022

Job Description:

Yardbird Showroom Associate

About the role:

Our Showroom Associates are an essential representation of our brand. They are known for their product knowledge, relatability, and honest communication. Whether in person, over the phone, or via email, our showroom associates provide the highest level of assistance and authenticity. Yardbirds non-commission environment allows our staff to find the right solution for each customer - they are motivated by being the best at creating memorable experiences. Professionals who take pride in their work, enjoy collaborating with peers and customers, and strive to surpass goals will find Yardbirds approach effortless and organic - we work the way you work!

As a Showroom Associate, you've got to:

  • Enjoy connecting with people - you love the constant change from day to day with each new customer
  • Have the agility to juggle tasks and customers while ensuring quality of work is not compromised
  • Gain a well-rounded understanding of outdoor furniture and materials.
  • Clearly and confidently communicate expectations with customers in regards to performance, lead times, warranties, etc.
  • Have an eye for, or an eagerness to learn about floor planning and furniture layouts to facilitate design consultations in the showroom
  • Be driven to manage your workload in an environment where the pace is ever changing.
  • Make smart decisions by actively listening, understanding the data, and thinking outside of the box
  • Connect with customers over the phone and through email to assist with ordering, product inquiries, and problem solving
  • Take personal ownership and accountability
  • Help customers with the order process on our POS system with the greatest attention to detail
  • Be tech savvy while at the same time knowing devises don't dominate dialogue
  • Assist in maintaining visual merchandising standards
  • Monitor inventory levels to be aware of items with low or no inventory to set clear expectations and or alternative solutions with customers
  • Be comfortable not knowing all the answers but knowing where to find them
  • Keep the showroom, and plants looking their best
  • Feel comfortable leaning on leaders and peers for support, guidance, and partnership

    Candidates considered to join our flock bring experience and success in most of these areas:

    • Consider yourself an authentic sales professional with an "against the grain" sales approach
    • Strong communication and interpersonal skills
    • Ability to work in high-pressure situations with a problem-solving mindset
    • Excellent organizational and time management skills
    • Hands-on experience with POS transactions with the ability to read and understand sales data
    • Ability to lift at least 40 lbs. and stand for extended periods of time
    • Understand the importance of providing an elevated retail experience
    • Confidently handle de-escalation with understanding and compassion
    • Flexibility: Retail hours apply - weekends and some holidays

      We thank all applicants for their interest, however, only those selected for interview based upon experience will be directly contacted. Associated topics: account executive, customer, outlet, sales associates, sales leader, sales management, sample, selling, store associate, vendors wanted

Keywords: Yardbird, Pflugerville , Customer Service - Retail, Other , Pflugerville, Texas

Click here to apply!

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