Contact Center - Customer Experience Associate
Company: TCS Tech
Location: Pflugerville
Posted on: June 23, 2022
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Job Description:
Salary $15 per hour (Upto $35,000 Annually)Job Location Austin,
TXResponsibilitiesReceives and answers phone calls from a variety
of customers who are calling for service regarding their accounts
and helps resolve them with accuracy and efficiency.Communicates
with customers regarding service requests or problems.Documents,
evaluates and resolves customer's inquiries.Works with other
departments to complete customer requests and minimize
escalations.Represents our customer with professional pride to
internal and external customers.Consistently meets/exceeds set
quality and productivity metrics.Functions within a team based
environment, and actively participates in achieving team
goals.QualificationsHigh School diploma, GED or equivalent.Minimum
1 year of experience with call center or customer service
experience/training.Fundamental computer knowledge and
maneuverability within window applications.Basic understanding of
Microsoft office suite, specifically Word and Excel.General
understanding of life and health insurance, annuity, and investment
products is a plus.Behavioral & Leadership CompetenciesAbility to
maintain the confidentiality of customer and company
information.Ability to work independently and seek additional
opportunities when able.Good verbal and written communication
skills.BenefitsMedical and Insurance benefitsExciting Incentive
Plans401(k) Plan10 days Paid HolidaysAbout UsTata Consultancy
Services (TCS) is one of the world's largest IT services and
consulting firms. We partner with more than a third of the Fortune
500 companies across industries in North America, helping them to
successfully navigate today's competitive challenges of rapid
business and digital transformation.Our extensive industry
expertise and sharp focus on customer service has resulted in TCS
being one of the fastest-growing technology companies in the world,
with 446,000 employees operating in 46 countries.In America, TCS
has been one of the two top local recruiters of IT services talent
for the past five years.Inbound, Outbound, "Call Center", "Customer
Care", Help-Desk, Support
Keywords: TCS Tech, Pflugerville , Contact Center - Customer Experience Associate, Other , Pflugerville, Texas
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