Career Coach

Company: Goodwill Industries of Central Texas
Location: Austin
Posted on: February 20, 2026

Job Description:

Job Description Job Description Upward Career Coach (Commercial Services or South Retail) Position Overview The Upward Career Coach supports employees of Goodwill Central Texas by promoting engagement, retention, and long-term career advancement. This role works directly with employees to identify and achieve individualized education, training, and employment goals while removing barriers to professional growth. Each Career Coach supports approximately 65–100 employees and builds strong, consistent relationships to help employees successfully navigate their career pathways across all Goodwill divisions. This position may be assigned to support one of the following areas: Commercial Services Assignment Supports Commercial Services employees. Requires travel to multiple locations throughout Williamson and Travis Counties. Requires working several evenings per month. Due to access to federal and state facilities, candidates must successfully complete a comprehensive federal background investigation, including fingerprinting, tax compliance verification, and review of criminal, credit, and employment history. South Retail Assignment Supports retail team members in the south region. Based out of the GRC located at 6505 Burleson Road, 78744. May require local travel depending on business needs. Employment is contingent upon successful completion of required background checks to meet assigned location eligibility requirements. Key Responsibilities Establish trusting relationships with employees and maintain consistent communication to support retention. Monitor employee progress and identify indicators that support long-term employment success. Collaborate within Goodwill Central Texas to connect employees with training, development programs, and supportive services. Partner with business line management to promote employee engagement and operational success. Observe and evaluate workplace behaviors that may impact retention and provide coaching as needed. Assist employees in identifying and accessing services to achieve individualized career goals. Develop and document short- and long-term career plans; track progress and support transitions to next steps. Coordinate internal and external resources to promote employment stability. Intervene ethically and effectively in crisis situations and develop appropriate follow-up plans. Provide financial coaching support as needed (budgeting, savings, credit repair, banking options, decision-making skills). Maintain accurate and confidential documentation in ECM and other required databases. Complete client screening and intake processes. Provide field insights to support organizational alignment and program improvement. Identify opportunities for growth within the Employee Services Program. Perform other duties as assigned. Supervisory Responsibilities This position does not have supervisory responsibilities. Required Qualifications Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or related field required. Minimum one year of experience providing case management services to underserved populations. Strong written and verbal communication skills. Proficiency in Windows-based computer applications. Knowledge of client assessment, community resource coordination, career planning principles, employability skills, and crisis intervention. Experience serving marginalized populations (e.g., homelessness, re-entry, opportunity youth, disability). Valid drivers license and reliable transportation. Scheduling flexibility to fit the needs of the business. Preferred Qualifications Master’s degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation, Education, or Human Services. Professional licensure (e.g., LMSW, CRC, LPC, LMFT). Bilingual (Spanish, ASL, Arabic, Farsi). Ability to conduct and/or translate training sessions bilingually. Texas Driver’s License, good driving record, liability insurance, and reliable vehicle for work-related travel (particularly for Commercial Services assignment). Physical Requirements Prolonged periods of sitting and computer use. Ability to lift up to 15 pounds. Frequent walking, balancing, stooping, kneeling, crouching, and communicating. Ability to manage moderate levels of stress. Close vision, distance vision, depth perception, and focus adjustment required. Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Pre-Employment background checks are required to ensure eligibility requirements for the assigned customer/location are met. Alternative work locations may be offered as appropriate. Employment for Commercial Services assignments is contingent upon the successful completion of a federal background investigation and the ability to obtain and maintain a favorable suitability determination. IND2

Keywords: Goodwill Industries of Central Texas, Pflugerville , Career Coach, Logistics, Transportation & Drivers , Austin, Texas