ASC Customer Interaction Center Analyst - Must Speak Spanish (Urgent Need)
Company: millenniumsoft
Location: San Antonio
Posted on: April 2, 2026
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Job Description:
Position : ASC Customer Interaction Center Analyst - Must Speak
Spanish Location : San Antonio, TX Duration : 12 Months Contract
Total Hours/week :40.00 Description · Process inbound Tier 1
Associate Service Center (ASC) Support interactions from customers
via both phone and email to include general inquiries, feedback or
notification of incidents using call scripts and knowledge base to
provide appropriate responses · Use computerized system for
tracking, information gathering, and/or troubleshooting · Respond
to inquiries and resolve problems of basic to moderate complexity ·
Document issues and identify appropriate actions to resolve
inquiries regarding processes managed by the Americas ASC ·
Actively redirect customers to self-service options as appropriate,
teaching them how to be self-sufficient in use of direct access
tools and the knowledge management portal · Perform proactive
outbound follow-up communications, as necessary · Execute tasks in
accordance with standard operating procedures, including data-entry
transactions in Workday or other systems · Build customer
relationships throughout the operations supported by the Americas
ASC Qualification & Skills: · High School Diploma or equivalent;
Associate’s Degree or related specialized courses preferred · 1 to
2 years related experience in a Customer Service or Shared Services
environment; Human Resources contact center experience desirable ·
Basic computer proficiency and experience with Microsoft Office
suite (Word and Excel)
Keywords: millenniumsoft, Pflugerville , ASC Customer Interaction Center Analyst - Must Speak Spanish (Urgent Need), IT / Software / Systems , San Antonio, Texas
