NOC Analyst
Company: Plume
Location: San Antonio
Posted on: February 18, 2026
|
|
|
Job Description:
Job Description Job Description Life at Plume At Plume, we
believe that technology isn't about moving faster, it's about
making life's moments better. Which is why we've built the world's
first, and only, open and hardware-independent service delivery
platform for smart homes, small businesses, enterprises, and
beyond. Our SaaS platform uses WiFi, advanced AI, and machine
learning to create the future of connected spaces—and human
experiences—at massive scale. We now deliver services to over 60
million locations globally and have managed over 3 billion devices
on our platform. We're expanding rapidly, pioneering a new
category, and we achieved our Series F funding in just four years.
Our customers include many of the world's largest Internet Service
Providers (ISPs) who look to Plume to help them evolve their smart
home offerings while gleaning insights from their own data. With a
bias for action and a love for being trailblazers, the team at
Plume embodies a combination of relentless curiosity and
imaginative innovation. We challenge ourselves to think in ways
that other companies don't, work to do what should be done (rather
than what can), and if we can't do it exceptionally well, we don't
do it. It's how we've assembled a team of world-class builders,
thinkers, and doers. And it's how we're reinventing what's possible
every day. Plume NOC Analyst Plume's Technical Operations team is
looking for talented and ambitious NOC Analysts to be part of a
global 24x7x365 NOC/SOC operation that is focused on monitoring and
supporting Plume's customers as well as internal systems, services,
and applications to provide timely resolutions to technical issues.
You'll collaborate closely with highly skilled engineers from our
team, striving to deliver flawless support and powerful solutions
to our global customers. We are looking for passionate people who
possess technical expertise, excellent troubleshooting experience,
outstanding customer service and communication skills. What You'll
Do: Triage, route, and respond to cases opened by Plume customers
and employees. Monitor the Plume platform to ensure adherence to
SLAs. Execute MOPs, runbooks, or playbooks to remediate issues. Use
available tools to investigate and troubleshoot technical issues.
Work closely with operations and engineering teams; escalating
issues as required. Provide the best experience possible for Plume
customers. Manage workload to ensure that all customer issues are
resolved in a timely manner. Write new and improve existing
documentation. Provide feedback to improve product
quality/functionality. Shifts may include standard business hours
and off-hours oncall. Contribute to the development and refinement
of NOC processes and procedures to enhance efficiency and
effectiveness. Work with NOC staff in other global regions to
perform detailed handoff of critical issues. What You'll Bring:
Hands on technical experience in at least one of: Linux | Cloud |
Networking | WiFi Experience using tools such as Jira, Confluence,
Slack, Grafana, Kibana. Strong critical thinking and problem
solving abilities paired with a methodical approach to
troubleshooting. Ability to analyze system diagnostics and clearly
articulate the issue for the customer A strong desire to
continuously learn and grow. Willingness to collaborate with and
help your teammates. Strong communication and collaboration skills
BS degree in a STEM field or relevant professional experience Total
Compensation package would include: anticipated base compensation
range of $65,000.00 - $75,500.00 bonus equity benefits. Benefits
include: a 401K plan and a company match, basic life insurance plus
unparalleled health, dental, vision and other benefits and perks.
Please see here for more details. An employee's base salary and its
position within the range may depend on a number of factors
including job related knowledge, education, skills, experience and
other business related considerations. Published ranges are
provided in good faith at the time of posting. RemoteWork LI-Remote
WorkFromHome RemoteJob WFH About Plume As the creator of the only
open, hardware-independent, cloud-controlled experience platform
for ISPs and their subscribers, Plume partners with over 400 ISP
customers, including some of the world's largest such as Comcast,
Charter, Liberty Global, and J:COM. Using OpenSync, the most widely
supported open-source, silicon-to-cloud framework for smart spaces,
Plume's software-defined network allows ISPs to decouple their
service offerings from hardware and rapidly curate and deliver new
services over a multi-vendor, open-platform architecture. Plume is
an equal opportunity workplace that maintains a continuing policy
of nondiscrimination in all employment practices and decisions,
ensuring equal employment opportunities for all qualified
individuals without regard to race, color, creed, religion, sex,
national origin, age, physical or mental disability, sexual
orientation, gender identity, marital status, pregnancy, childbirth
or related individual conditions, medical conditions (as defined by
state law), military or veteran status, or any other characteristic
protected by federal, state or local law.
Keywords: Plume, Pflugerville , NOC Analyst, IT / Software / Systems , San Antonio, Texas
