Genesys Tester
Company: Hallmark Global Technologies Inc
Location: San Antonio
Posted on: May 4, 2024
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Job Description:
Genesys Tester:
Dallas, TX
Onsite role
Working experience validating various Contact Center components
related to voice, email, and work items channels both on-Prem and
Genesys cloud to include Genesys data and reporting.
For both Functional and Non-Functional expertise in Test Case
Design, Test Execution, Defect Management, Reporting and Test Asset
Maintenance (manual and automated). Experience of logging the bugs
on Qtest and Jira.
Proficient in preparing Test plan strategy, Test Approach and Test
Results documents.
Able to design and execute various testing techniques and
strategies.
Working knowledge of JIRA and Confluence.
Experience in test automation tools supporting Contact Center
platforms. (i.e. selenium or Qtest )
Prefer experience with Cyara for automated IVR testing.
Understands the SDLC, Agile/SCRUM concepts and software release
cycle.
Excellent Oral & Written communication skills.
Good customer interfacing skills and ability to collaboratively
work with different stakeholders in IT and Business.
Prefer to have experience in Genesys cloud testing.
Keywords: Hallmark Global Technologies Inc, Pflugerville , Genesys Tester, IT / Software / Systems , San Antonio, Texas
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