IT Field Service Technician - Austin, TX

Company: Hemmersbach Nordamerika
Location: Pflugerville
Posted on: November 19, 2022

Job Description:

IT Field Technician- Your Benefits -Dental insuranceExtensive paid trainingExtra hours compensationHealth insuranceInternal career developmentLife insurancePension schemeSick leave paymentsYour skillsExperience working on servers, storage systems, network equipmentExperience fixing computers, peripherals, printers and POSA driver's license and reliable transportation are must haves for the position.Your TasksThe Field Technician is a responsible role based on extensive expert knowledge and experience indirect customer service which is the core of our business. They carry out work for various customersby directly visiting their sites or being permanently assigned to a specific customer at their site andproviding relevant technical assistance. They ensure that the delivery of services is in accordance withSLAs and project requirements, that no over-delivery is done and work is logged in appropriatesystems. Main responsibilities: Handle service support requests & incidentsAsset management & coordinationHands & Eyes SupportDetect faults and provides efficient and effective solutionsEnsuring all work is delivered consistently and in accordance with scope of workHave a full awareness of service level KPI's and deliver in accordance with these under guidance of the Service Delivery ManagerHelping to ensure that Hemmersbach delivers a high level of customer satisfaction, whichalso meets the business goalsWork in accordance with suppliers and customer's rules and regulations for the purposesof health and safetyBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force. That's why Hemmersbach is The Social Purpose IT Company.

Keywords: Hemmersbach Nordamerika, Pflugerville , IT Field Service Technician - Austin, TX, IT / Software / Systems , Pflugerville, Texas