Employee Support Representative - Human Resources
Company: Ledcor Group of Companies
Location: Pflugerville
Posted on: June 21, 2022
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Job Description:
Employee Support Representative - Human Resources Location:
Pflugerville, TX, United States Job ID: R10370 Job Status:
Full-Time Share: Apply NowLedcor Employee? Apply internally in
Workday.Description Job Summary:As part of our Employee Support
Representative team, you will play a key role in supporting the
delivery of full employee life cycle experiences across Ledcor. You
bring your human resources experience, a high sense of urgency, and
exceptional customer service skills to this role. You have a
critical eye for detail as you process employee information into
our Human Resources Information System (HRIS) and payroll systems,
while responding to phone, chat and written queries. You're a team
player who ensures the well-being of others and lends a hand where
needed.We have always made the safety and health of employees our
first priority. We continue to closely monitor the COVID-19
situation and have implemented proactive measures across the
company to curb the spread of the virus and protect those at risk.
This includes flexible work arrangements, including work from home
(WFH) where possible and new safe work environment protocols on all
work sites.Join our Human Resources team by applying for this great
opportunity now!Essential Responsibilities:+ Supports and ensures
accurate and timely transactions within HRIS and applicable
third-party websites of employee lifecycle changes within payroll
deadlines which can include, but not limited to hires, changes to
employees, leaves, terminations, benefit enrollments, transfer
letters+ Facilitates and coordinates pre-employment and onboarding
requirements, closely collaborating with recruitment and liaising
directly with external candidates to facilitate timely completion+
Provides exceptional customer service by answering employee and
manager questions that can be resolved within defined guidelines
and/or service level agreements through call and case management+
Escalates cases, when necessary, to other HR team members and
stakeholders while maintaining communication with the employee
through to resolution+ Identifies and resolves issues with HRIS
data integration to other platforms that support continuous
improvement and a positive employee experience+ Supports employees
and managers in the initiation and processing of employee and
manager self-serve processes+ Prepares routine reports for periodic
and ad-hoc audit purposes, reviewing information for validity, and
actions accordingly in a timely fashionQualifications:+ 3+ years of
service centre or equivalent human resources assistant experience
preferred+ Excellent customer service and service compliant
resolution skills+ Strong communication and listening skills to
deliver messages in a clear and compelling manner+ Excellent
attention to detail, with a high level of precision of data and
accuracy in any deliverables+ Ability to work efficiently in a high
demand, team oriented, and fast-paced environment+ Flexible with
the ability to adapt to the changing needs of the organization+ The
ability to maintain confidentiality+ Strong sense of urgency as
part of daily work style+ Excellent time management and
organizational skills+ Experience with Workday and JD Edwards is an
assetWork Conditions+ Remote, work from home+ Ability to work
on-call, outside regular working hours on a rotational weekend
schedule is requiredAdditional Information:Company DescriptionThe
Ledcor Group of Companies is one of North America's most
diversified construction companies. Ledcor is a company built on a
rich history of long-standing project successes. But when you work
for Ledcor, your experience will go far beyond the project. Do you
want a career that means more? Join our True Blue team
now!Employment EquityAt Ledcor we believe diversity, equity, and
inclusion should be part of everything we do. We are proud to be an
equal-opportunity employer. All qualified individuals, regardless
of race, color, religion, sex, national origin, sexual orientation,
age, citizenship, marital status, disability, gender identity,
Veteran status or any other identifying characteristic are
encouraged to apply.Our True Blue team consists of individuals from
all backgrounds who contribute diverse perspectives and experiences
to Ledcor. We are committed to continuing to build on our culture
of empowerment, inclusion and belonging.View our full Inclusion &
Diversity statement here
(https://www.ledcor.com/who-we-are/inclusion-and-diversity) .All
applicants must be able to show proof of eligibility to work in the
United States.E-Verify - is a registered trademark of the U.S.
Department of Homeland SecurityLink to:
https://www.uscis.gov/e-verify Date PostedJun 13, 2022E-Verify - is
a registered trademark of the U.S. Department of Homeland
Security14400 The Lakes Boulevard, Pflugerville, TX, United
States
Keywords: Ledcor Group of Companies, Pflugerville , Employee Support Representative - Human Resources, Human Resources , Pflugerville, Texas
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