Customer Support Specialist - FT
Company: At Home Stores LLC
Location: Pflugerville
Posted on: September 8, 2023
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Job Description:
$14.25-18.53/hour The Customer Support Specialist (CSS) is
responsible for all front end processes, including opening,
closing, training and delegation of tasks to team members. They are
focused on driving profitability through promoting operational
success and maximizing the customer's experience.Key Roles and
ResponsibilitiesProvides customers a positive shopping
experienceRegularly performs Supervisor functions. Responsible for
building opening and closing tasks which includes timely openings,
operational readiness, troubleshooting, team management, and
building security. Partners with General Manager (GM), or in GM's
absence, District Manager, Store Director/Store Manager on
non-standard issues as they arise. Manages all front end audit and
cash compliance responsibilities. Ensures team is trained in the
processing of all transactions per policy.Performs cashier duties
accurately while processing all transactions per policy.Maintains
5S standards (Sort, Straighten, Systematic cleanup, Standardize and
Sustain) in all areas excluding receiving.Maintains conditioning
and housekeeping (inside and out) standards Timely and thorough
incident reporting compliance.Submits facilities, IT, and store
communication requests as needed.Drives productivity by training,
coaching, counseling employees, planning, monitoring, and
appraising job results.Performs and trains team on all customer
support responsibilitiesOperates all equipment in a safe manner per
directed procedures. Ensures a safe working and shopping
environment while minimizing shrink and damages.Plan, delegates,
and monitors tasks ensuring they are performed in the most
efficient manner adhering to policy and procedures. Qualifications
and CompetenciesAt least 18 years oldHigh School
Diploma/EquivalentAbility to work a flexible schedule including
nights, weekends, and some holidayAbility to lift a minimum of 50
lbs., team lift 100 lbs.Contributes to a customer focused
environment while demonstrating excellent service.Communicates
clearly with customers, team and leadership.Reliable and
trustworthyAbility to work effectively independently and within a
team to perform all tasks as assigned.Maintains a positive
attitude; works with a sense of urgency; demonstrates timely and
thoroughly execution.Flexible with an ability to handle multiple
tasks where priorities shift with the demands of the business.
About Us
When you're a part of our team, you have the full support of a
diverse, close-knit team in our stores. We consider all applicants
for employment without regard to race, color, religion, gender,
sexual orientation, national origin, age, disability, gender
identity and expression, marital or military status. We also
provide reasonable accommodations to qualified individuals with
disabilities in accordance with the Americans with Disabilities Act
and applicable state and local law. At Home is committed to
knitting diversity and inclusion into the fabric of our culture; we
respect, appreciate and celebrate the experiences and qualities
that differentiate everyone on the At Home team.
Keywords: At Home Stores LLC, Pflugerville , Customer Support Specialist - FT, Hospitality & Tourism , Pflugerville, Texas
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