Part Time Concierge - Pflugerville, TX

Company: Valet Living
Location: Pflugerville
Posted on: November 23, 2022

Job Description:

Grow as We Grow and Take Your Career to New Heights!

Do you have a knack for providing top-level customer service? - Do you go the extra mile to ensure satisfaction for clients and guests? - If so, this just might be the right opportunity for you!

We are seeking a Concierge (Resident Experience Specialist) to coordinate and provide amenity services to residents of our client communities. - You will work directly with residents, community managers and home valets to coordinate service schedules and ensure that exemplary customer service is being provided. - Amenity services includes pet walking, package delivery, doorstep garbage collection and dry-cleaning pickup and delivery.

Location: North Austin - Pflugerville, TX 78664

Pay: $16 per Hour

Schedule/Hours: This position will cover a rotating day shift: Monday to Sunday 9am to 7pm (Weekend availability is a must , 25 hours per week)

Essential duties include:
Manage the communitys concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
Provide exemplary and timely customer service to residents, pets, and community staff
Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
Assist residents making a service request by entering it into the system
Address and solve resident questions or concerns via in person, email, or phone
Manage and organize the delivery of resident packages and notifying the resident
Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
Develop and manage schedules for amenity services provided by the Home Valets
Build relationships with client residents and community staff
Ensure we are following outlined protocol while providing amenity services to residents
Maintain a daily activity log for all services provided within the community
Conduct any amenity services needed in the absence of a Home Valet, including pet walking, dry cleaning pickup/drop off, doorstep trash collection and package delivery
Ability to perform other duties as assigned by the District Manager

You are a good fit if you have the following skills:
Must have a commitment to service excellence with a friendly and positive attitude
Must love dogs and comfortable with pets & animals of all shapes, sizes, temperaments The ability to multi-task and handle various duties at one time
Time-management and problem-solving skills is essential
Maintain a professional appearance and friendly attitude toward residents and community staff
Able to keep up with the physical demands of being on your feet and walking for much of the day
Must be able to lift at least 25 pounds
Able to cope with inclement weather (rain, snow, cold, or heat wave, we walk through it all)
Must display excellent verbal and written communications skills
Attention to detail and quality
Ability to take direction, be reliable, work productively on ones own and adhere to a schedule
Own an iPhone with IOS 9 or newer or Android 6 or newer and comfortable with downloading and using mobile apps
Must have reliable transportation to commute between properties and a valid drivers license, good driving record, with proof of vehicle insurance

Education & Experience Requirements
High school diploma or GED required
3+ years of customer service experience in the hospitality industry
Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus
Certification or degree in Hospitality Management is a plus.

Safety statement:
Socially distanced work environment
All required Personal Protective Equipment (face covering, gloves, safety vest, etc.) is provided free of charge
Our processes exceed the CDC and OSHA guidelines on COVID-19 safety
Zero reported occupationally transmitted cases of COVID-19
Dedicated team of occupational health & safety professionals that manage all aspects of associate safety, including COVID-19 protocols.

We provide the following benefits to our part-time associates:
Tuition reimbursement
Referral bonus program
Associate discount programs
Associate and family assistance program
Rewards and recognition program

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Required qualifications: 18 years or older
Legally authorized to work in the United States
At least high school diploma or equivalent or higher

Keywords: Valet Living, Pflugerville , Part Time Concierge - Pflugerville, TX, Hospitality & Tourism , Pflugerville, Texas