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Customer Service Representative

Company: Aston Carter
Location: Pflugerville
Posted on: November 19, 2022

Job Description:

Description:



Reporting to the Manager of Business Development, the Call Center Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.



Essential Duties:



? Respond to customer phone inquiries through inbound and outbound calls. ? Access and interpret customer accounts and provider data to provide answers to inquiries ? Assist customers in the enrollment process using sales techniques ? Document all customer interactions ? Maintain communication equipment by reporting problems ? Accomplish sales and organization mission by completing related projects as assigned. ? Adhere to established quality and production standards ? Maintain customer privacy ? Protect company proprietary information ? Report to work on a regular and predictable schedule



Skills:



health plan, managed care, health insurance, Call center, Inbound call, Customer support, enrollment, Customer service call center, Customer service, managed care



Top Skills Details:



health plan, managed care, health insurance, Call center, Inbound call, Customer support, enrollment



Additional Skills & Qualifications:



1-2 years of call center experience



Experience with Marketplace enrollment highly preferred



1 - 2 years' experience in a managed care setting preferred



Experience working with culturally and linguistically diverse populations



Must have WIFI or ideally, the ability to be plugged in



Former's that would be ideal candidates: Superior, Maximus, Blue Cross, Community Care



Experience Level:



Entry Level



Pay: 19/hr



5 month contract!



HYBRID



POSITION : Training will be 2 weeks onsite M-F 8am - 5pm.



Shifts: 9am-5pm,9am-6pm, 11am-8pm M-F / 9am - 6pm on Saturday (Shifts will rotate monthly)



Must work Tuesday,Wednesday, Thursday in office (Rotates weekly) Mondays and Fridays will be remote!



Will receive 2 scheduled 15 minute breaks with a 1 hour lunch



starts: 11/21



About Aston Carter:



Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.



At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.



Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Pflugerville , Customer Service Representative, Hospitality & Tourism , Pflugerville, Texas

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