Restaurant Manager
Company: IHOP
Location: Pflugerville
Posted on: August 4, 2022
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Job Description:
The IHOP Restaurant Manager reports directly to their General
Manager. The manager directly supervises IHOP restaurant's
employees. His or her primary responsibilities include managing
operations in the front and back of the house with a high
concentration on profitability and sales growth, while constantly
maintaining IHOP's standards of quality and service.The following
list details some of the specific responsibilities and expectations
of an IHOP Restaurant Manager: Manage all areas to achieve positive
and consistent sales growth while meeting or exceeding company
goals in all profit and loss categories. Manage entire operation of
restaurant during scheduled shifts, which include daily decision
making, consistent staff support, positive and consistent guest
interaction, proper scheduling and planning while upholding
standards, consistent excellent product quality and maintaining
high levels of cleanliness and sanitation. Provide employees with
consistent and appropriate feedback to facilitate their development
and enhance the overall operation. Ensure that all employees adhere
to the company's uniform standards. Perform line checks in the
galley throughout the shift to ensure proper specifications on
weights, temperatures, cleanliness and organization. Ensure that
the unit is properly staffed for all time periods. Staffing must be
maintained at a level to guarantee overall guest satisfaction for
the goal of increasing sales Interview, hire, and train the highest
quality hourly candidates. Conduct orientations to ensure a
positive first step for all new hourly employees, follow up with
IHOP's training program. Prepare reports at end of shift, which may
include Daily Sales Reports, Daily Cash Interims, Daily Labor
controls, and other such processes that ensure the control of all
company assets. Prepare food production checklists and ensure the
proper implementation of all company recipes as required. Order
food, small wares, uniforms and any other necessary products to
unit par levels to maintain the highest levels of operational
standards. Identify operational opportunities; create and implement
plans to address opportunities. Approve and sign all food or
beverage discounts of any kind. Ensure a safe working and guest
environment to reduce the risk of injury and accidents. Promptly
notify the Area Supervisor in the event of a guest or employee
accident or injury. Ensure that proper company security procedures
are in place to protect employees, guests and company assets,
including security of storeroom, freezer and office. Keep immediate
supervisor promptly and fully informed of all unit issues. Take
prompt corrective action where necessary or suggest alternative
courses of action. Complete job responsibilities and performance
objectives in a timely and effective manner and in accordance with
company policies and procedures. Always project a favorable image
of IHOP to promote its goals and objectives and foster and enhance
public recognition and acceptance of all of its areas of endeavor.
Perform all duties and responsibilities as required or requested.
Typically work indoors, but may occasionally work outdoors. Be
willing to work nights, weekends, and holidays when restaurants are
busiest. Be willing to work unpredictable hours to fill in for
absent workers. Be aware of changing events in the local area to
ensure proper staffing. Be willing to work at any local units or
possibly relocate.
Keywords: IHOP, Pflugerville , Restaurant Manager, Hospitality & Tourism , Pflugerville, Texas
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