Full-Time Customer Service Supervisor
Company: Kohl's
Location: Pflugerville
Posted on: July 31, 2022
Job Description:
This position will start at the current North Austin location
(13609 North I H 35Austin, TX 78753). The store will relocate to
the intersection of Colorado Sands Drive & Autumn Slate Drive in
Pflugerville, TX in September 2022.At Kohl's our strategy is to
become the most trusted retailer of choice for the active and
casual lifestyle. Be part of a team culture that values diversity
and inclusion, works hard to help each other succeed, and
celebrates each other's wins to deliver a best-in-class experience
for our customers. -About the RoleIn this role -you will provide
direction and supervise associates to support a sales driving
culture while focusing on creating a consistent customer
experience. You will engage and connect with our customers by
providing excellent customer service through our hospitality
mentality approach. You will offer information to the customer on
current merchandise assortment, store promotions and events, and
execute operational processes effectively and efficiently. Your
goal is to connect with the customers to solve their shopping needs
making everyone feel respected, appreciated and rewarded.Key
AccountabilitiesSupport Sales, Hospitality, Operations, People and
Conversion through our Shop C3 ProgramKey holder responsibilities
including opening and closing store process. - Drive sales
- Drive sales by providing an inspiring environment that
motivates customers to add to their basket
- Trip assurance through a replenished sales floor Deliver a
consistent sales floor experience
- Build customer connections with a greeting and execute an
authentic hospitality experience
- Support sales floor, fitting room, point of sale, and
operational processes, as required
- Omni, Freight flow process oversight
- Ensure all customers feel respected, appreciated and rewarded.
Build trust to solve the customer shopping needs
- Leverage omni channel offerings to deliver a frictionless
customer experience
- Accurately deliver on our operational processes, BOPUS, BOSS,
MLS, SFS Build rapport and make a genuine connection with the
customer
- Acknowledge and assist customers through our company programs
-
- Complete transactions accurately and efficiently while engaging
customers Be a savings consultant to help customers save with a
Kohl's Card
- Converts, opens and activates Kohl's Card applications
- Trains associates to maximize credit and loyalty conversion
performance and customer experience
- Observes associate performance and provides feedback in
partnership with Assistant Manager/Store Manager
- Oversees daily functions of the Cash Office (i.e. register and
cash balancing, change orders, authorizing voided transactions,
supplies, over/short research)
- Courteous and responsive to requests and questions
- Onboard, train and develop associates - Essential FunctionsThe
requirements listed below are representative of functions an
associate will be required to perform and the associate may be
required to perform additional functions. The company may revise
this job description from time to time. - -To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions, absent undue hardship.
- Ability to perform the Key Accountabilities
- Ability to maintain prompt and regular attendance as set by the
company. -
- Ability to comply with dress code requirements.
- Ability to learn and comply with all company policies,
-procedures, standards and guidelines.
- Ability to receive, understand and proactively respond to
direction from supervisors/managers and other company personnel.
-
- Ability to work as part of a team and interact effectively with
others.
- Ability to work in a fast paced environment and accomplish
multiple tasks within established timeframes.
- Ability to satisfactorily complete company training
programs.
- Basic math and reading skills, legible handwriting, and basic
computer operation.
- Ability to operate and communicate on multiple frequency
devices, handheld scanners, and other technology equipment as
directed.
- Availability to work days, nights, and weekends.
- Perform work in accordance with the Physical Requirements
section. - Physical Requirements -
- Must be able to lift up to 50 lbs. frequently and occasionally
over 50 lbs. with a two person lift.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist,
reach, lift, grasp, push and pull on a frequent basis.
- Ability to stand and/walk for the duration of a scheduled shift
(at least 8 hours).
- Ability to visually verify information and locate and inspect
merchandise.
- Ability to wear a face mask or covering and other personal
protective equipment.
- Ability to withstand exposure to varying temperatures,
humidity, and other elements while performing certain job duties
including but not limited to curbside, truck unload, etc. Preferred
Qualifications -
- Must be at least 18 years of age or older
- Written and verbal communication skills with the ability to
influence in a clear and concise manner
- Naturally curious; desire to learn
- Commitment to valuing diversity and contributing to an
inclusive work environment -
Keywords: Kohl's, Pflugerville , Full-Time Customer Service Supervisor, Hospitality & Tourism , Pflugerville, Texas
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