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Burger King- Shift Leader

Company: NWP
Location: Pflugerville
Posted on: January 8, 2021

Job Description:

SUMMARYThe Shift Leader improves Guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. The Shift Leader has full accountability for restaurant operations during assigned shift when management is not present. This position operates under the direct management of the General Manager and helps lead the restaurant team. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.RESPONSIBILITIES

  • Responsible for restaurantoperations (labor, inventory variance, GUEST TRAC-- responses) duringassigned shifts, including opening and closing restaurant
  • Provides production directionto Team Members in a clear and concise way
  • Sets an example for TeamMembers by working hard to implement shift plan and ensure swift andsmooth production
  • Delegates in a way thatencourages teamwork during shift to ensure that the restaurant operationscomply with Company standards
  • Motivates Team Members toexceed Guest expectations with food and friendly service in cleansurroundings
  • Works with team to act onGuest feedback and resolve complaints in a timely, friendly andprofessional manner
  • Directs, trains and motivatesTeam Members during shift on each of the workstations
  • Complies with therequirements of government regulations, BKC Market Policy, food safety,BKC Security Policy, operations, and NWP policies and procedures relatingto all activities in the restaurant during the shift
  • Takes initiative toimmediately report violations of safety, sanitation, security, and othercompany policies to restaurant management and perform short-term solutions
  • Motivates Team Members tocomply with loss control procedures and to maintain a safe and secureenvironment for customers and other Team Members
  • Completes checklists andprocedures for cash reporting, inventory control, and scheduling duringshift
  • May perform essentialfunctions and duties listed in the restaurant Team Member job description
  • Flexible to work evenings,weekends and holidays.
  • Prompt and regular attendanceon assigned shiftsMINIMUM QUALIFICATIONS:
    • Must be at least eighteen (18) years of age
    • High School Diploma or GED required, 2 years of collegepreferred
    • Complete all internal certification programs
    • 1 year of store management experience
    • Ability to prioritize and organize own and others' workand time to meet deadlines and objectives
    • Demonstrates English languageproficiency that enables speech expression clarity and proficient readingand verbal comprehension

Keywords: NWP, Pflugerville , Burger King- Shift Leader, Hospitality & Tourism , Pflugerville, Texas

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