Senior Claims Account Manager- Work Comp and Liability
Company: Argonaut Management Services, Inc
Location: San Antonio
Posted on: May 28, 2025
Job Description:
Argo Group is a leader in specialty insurance with a vibrant
culture built on respect, equality, wellness and opportunity. We're
an innovative organization that's small enough to be agile and big
enough to make a difference in our industry.
Our collaborative workplace is continuously evolving to ensure all
employees feel:
Comfortable bringing their whole selves to work.
Confident that they will be treated respectfully.
Recognized for their performance and provided with equal
opportunities to succeed.
At Argo, skill meets opportunity. If you're wired to raise your
hand and ask, "Where can I help?", you'll thrive with us.
At Argo Group, you can make a direct impact while working in an
organization small enough to be agile and big enough to make a
difference. We ask you to bring a growth mindset and a desire to
share your unique perspective with our dynamic teams.
Argo Group, a global multiline underwriter of specialty insurance
and reinsurance products in the property and casualty market,
offers a comprehensive line of high-quality products and services
designed to meet the unique coverage and claims-handling needs of
our clients. We foster an inclusive culture that embraces diversity
and design thinking, relies on innovation and agility, promotes
collaborative service delivery, frequent, integrated communication,
and authentic recognition of excellence.
We are looking for a highly capableSeniorClaims Account Manager to
join our teamand work from any of our US offices.We work together
in the office five days a week in order to strengthen our culture,
build team connections, and drive profitability.This position
reports into the VP, Programs Claims who works from our San
Antonio, TX office.This individual oversee third party claim
administrators handling liability and workers' compensation claims
on Argo's behalf and contribute to providing superb claims results
for our clients.
The primary duties and responsibilities of the role are:
- Monitor the quality of work performed by internal employees or
TPAs adjusting claims for US programs. Act as the single point of
contact for all assigned programs for both internal and external
customers. Provide industry leading customer service and
communicates effectively with the goal of building and maintaining
internal and external customer relationships.
- Participate in audit and claim review process for all assigned
program
- Effectively monitors work of assigned TPA's to ensure quality
claim handling and compliance with Claims Administration Agreements
and Claim Reporting Requirements. This includes:
- Engage in effective oversight of complex and escalated
claims
- Quality assurance audits are completed timely with appropriate
reporting and follow-up.
- Engaged in effective oversight of complex and escalated
claims
- Claim reviews are completed timely and effectively
- Use of Power BI reports, dashboards and audit results to
understand and address TPA performance and trends
- Provide effective feedback to TPA
- Ensuring Image Right files reflect regular manager involvement,
guidance and direction, where appropriate
- Authority requests are responded to appropriately and
timely
- Large loss and pre-trial presentation are done timely and
effectively
- Engage in new Program and TPA implementations and manage all
aspects of implementation.
- Robust communication with Actuary, Programs Underwriting and VP
of Program Claims of TPA and Program performance and
trends.
- Manage the Program Claims Compliance Specialist position. This
position provides administrative support to the Programs Department
and supports EDI processing, reporting, and resolutions. This
includes:
- Providing direction, leadership, and training.
- Ensuring performance objectives and metrics are in place and
being met to support and meet department goals.
- Being a positive role model in creating and adapting to changes
in the work environment to improve overall results.
- Managing expenditures for the team to budget / plan.
- Supporting the selection process to hire and retain claims
professionals that consistently demonstrate appropriate technical
expertise.
Core qualifications and requirements for this position include:
- Must have good business acumen (i.e. understand how an
insurance company works and makes money, including how this role
impacts both Argo Group and our customers' ability to be
profitable).
- A deep knowledge of managing TPA performance typically obtained
through
- Bachelor's Degreefrom an accredited university is required. Two
or more insurance designations or four additional years of related
experience adjudicating workers' compensation claims beyond the
minimum experience required above may be substituted in lieu of a
degree.
- At least seven years of liability and workers' compensation
claims and experience handling specialty programs with experience
managing TPAs, MGAs, or other outside vendors required.
- Advanced technical expertise related to liability and workers'
compenation policies, claims resolution, and skills and knowledge
of insurance and claims settlement principles, practices and
procedures.
- Experience conducting audits with a proven ability to
communicate and present findings accordingly
- Strong communication, negotiation and presentation skills.
Ability to effectively interact with all levels of the company's
internal and external business partners.
- Advanced analytical and problem-solving skills, with the
ability to manage and prioritize multiple projects.
- Ability to partner with finance, actuarial, IT and marketing
resources.
- A strong focus on execution in getting things done right.
Proven ability to consistently produce and deliver expected results
to all stakeholders by:
- Finding a way to achieve success through adversity.
- Being solution (not problem) focused
- Thinking with a global mindset first.
- Client focus - the ability to effectively determine specific
client needs and to provide value added solutions.
- Strong focus on selection - determined to have the right people
who do the best job. Has a reputation for his/her ability to
identify, attract, and hire talented people.
- A team builder, someone who understands that success is
dependent upon the performance of the team and not individual team
members. Creates strong morale and spirit within the team: shares
wins and celebrates success as a team
- Dedicated to developing talent. Understands and is committed to
teaching technical skills and developing people so that they
realize their full potential.
- Ability to establish mentoring relationships with key employees
and participates in the development of succession and training
plans for all positions. Empowers others by driving
decision-making, authority, and resources to trusted employees and
providing stretch assignments.
- A relentless desire to continually update your skills through
continuing education and self-development.
- Demonstrates inner strength. Has the courage to do the right
thing and demonstrates it on a daily basis.
- Intellectual curiosity. Consistently considers all options and
is not governed by conventional thinking.
- Ability to build commitment both internally and externally.
Ability to communicate corporate vision and to gain support for
your views, opinions and decisions.
- Ability to develop and maintain productive relationships with
clients, business partners and organizational peers with a focus on
timely and meaningful exchanges of information.
- Ability to regularly exercise discretion and independent
judgment with respect to matters of significance.
- Polished and professional written and verbal communication
skills.
- Ability to articulate the financial value of your work at
multiple responsibility levels inside our business including Argo
senior executives.
The base salary range provided below is for hires in those
geographic areas only and will be commensurate with candidate
experience. Pay ranges for candidates in other locations may differ
based on the cost of labor in that location. In addition to base
salary, all employees are eligible for an annual bonus based on
company and individual performance as well as a generous benefits
package.
Chicago and Los Angeles metro area Pay Range:
$148,100 - $177,700
New York City metro area Pay Range:
$161,800 - $194,200
About Working in Claims at Argo Group
- Argo Group does not treat our claims or our claims
professionals as a commodity. The work we offer is challenging,
diverse, and impactful.
- Our Adjusters and Managers are empowered to exercise their
independent discretion and, within broad limits and authority, be
creative in developing solutions and treat each case as the unique
situation it is.
- We have a very flat organizational structure, enabling our
employees have more interaction with our senior management team,
especially when it relates to reviewing large losses.
- Our entire claims team works in a collaborative nature to
expeditiously resolve claims. We offer a work environment that
inspires innovation and is open to employee suggestions. We even
offer rewards for creative and innovative ideas.
- We believe in building an inclusive and diverse team, and we
strive to make our office a welcoming space for everyone. We
encourage talented people from all backgrounds to apply.
How We Work - Our Employee Values
Employees at Argoas a responsible, profitable specialty insurer
where all stakeholders share in our success.
We are committed to:
- Demonstrate entrepreneurial spirit:
- Get the job done in a non-bureaucratic, resourceful
manner.
- Create a culture of accountability ensuring the delivery of
world-class products and services.
- Do the right thing:
- Act with integrity always.
- Adhere to the commitments set forth in the Argo Group
Environmental, Social and Governance program.
- Collaborate:
- Create an open and transparent environment in which diverse
experience, skill sets, and individuals can team together to drive
optimal outcomes.
- Encourage and include unique perspectives at all times.
- Respect each other:
- Create an environment that promotes dialogue, mutual support
and cooperation between and among all, where people are fun to be
around, proud of what they do, and willing to achieve beyond normal
expectations.
PLEASE NOTE: At this time, Argo Group will not sponsor an applicant
for employment authorization for this position.
If you have a disability under the Americans with Disabilities Act
or a similar law and you wish to discuss potential accommodations
related to applying for employment at Argo Group, please contact
our Benefits Department at 210-321-8400.
To all recruitment agencies: Unless you have been requested to work
on this position, or other positions with Argo Group, please do not
forward any resumes to Argo Group employees. Argo Group is not
responsible for any fees related to unsolicited resumes.
Argo Group International Holdings, Inc. ("Argo" or the "Company")
is a wholly owned subsidiary of Brookfield Wealth Solutions, Ltd.
("BWS"), a New York and Toronto-listed public company. Argo, with
over $8 billion of assets on its balance sheet, is a leading
underwriter of specialty insurance products in the property and
casualty (P&C) market, working with independent agents,
wholesale brokers, and retail brokerage partners to deliver
collaborative solutions for niche markets.
BWS is a leading wealth solutions provider, focused on securing the
financial futures of individuals and institutions through a range
of wealth protection and retirement services, and tailored capital
solutions. BWS is backed by Brookfield Corporation, a leading
global investment firm whose asset management business manages more
than $1 trillion in assets as of September 30, 2024.
We are an Equal Opportunity Employer. We do not discriminate on the
basis of age, ancestry, color, gender, gender expression, gender
identity, genetic information, marital status, national origin or
citizenship (including language use restrictions), denial of family
and medical care leave, disability (mental and physical) ,
including HIV and AIDS, medical condition (including cancer and
genetic characteristics), race, religious creed (including
religious dress and grooming practices), sex (including pregnancy,
child birth, breastfeeding, and medical conditions related to
pregnancy, child birth or breastfeeding), sexual orientation,
military or veteran status, or other status protected by laws or
regulations in the locations where we operate. We do not tolerate
discrimination or harassment based on any of these
characteristics.
The collection of your personal information is subject to our
Our Benefits
Developing our employees professionally and personally strengthens
our organization.
Argo Group offers an attractive Total Rewards package that
includes:
- A culture that recognizes performance and empowers employees to
excel, offering competitive compensation and merit driven profit
sharing.
- Workplace policies that support employee well-being include
flex time and floating holidays.
- Comprehensive health, wellness, and financial planning options
that employees can tailor to meet their personal and family needs.
In addition to traditional health and wellness plans, benefits
include dental, disability, life insurance, medical, and vision
insurance, matching 401(k) retirement savings, generous paid time
off (21 days of PTO, 11 paid company holidays, 3 floating holidays
and a paid voluntary day), paid caregiver and parental leave, paid
bereavement, jury duty/court appearances, and military (up to 14
days) leave, employee assistance program (EAP), and an array of
voluntary benefits.
- Argo Academy, a digital and instructor-led platform that offers
continuous learning and professional development -magazine lists
Argo among the Training "Top 125" Companies. Argo encourages career
mobility and continuing education to pursue and maintain
professional and industry designations, in addition to traditional
university and higher education programs.
- An inclusive culture that develops and sponsors diverse teams,
encourages cross-functional engagement and collaboration, builds
community through employee resource groups (ERGs), and provides an
environment that welcomes ongoing dialogue, creative innovation,
professional and personal development.
- Active community outreach and volunteer programs.
- A generous Employee Referral program that results in
approximately 25% of all new hires annually.
Keywords: Argonaut Management Services, Inc, Pflugerville , Senior Claims Account Manager- Work Comp and Liability, Executive , San Antonio, Texas
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