Assistant Branch Manager

Company: Austin Telco Federal Credit Union
Location: Austin
Posted on: May 7, 2025

Job Description:

Description:Are you a natural leader with a passion for driving exceptional member experiences? Do you thrive in an environment where your decision-making and problem-solving skills make a daily impact? Do you have the skillset and desire to help develop the employees who work with you and see them grow?Austin Telco is looking for exceptional individuals for our Assistant Branch Manager position to be at the forefront of our commitment to financial excellence. Lead and collaborate with a dedicated team, making a real impact on member satisfaction and community relations.If you have a background in financial services and are ready to step into a leadership role where you can mentor a team, optimize branch operations, and foster strong relationships with employees and members, this would be the perfect opportunity for you.Compensation:Starts at $45,000.Benefits include medical, dental, vision, holiday pay, vacation and sick leave, 401(k), pension, tuition reimbursement, volunteer opportunities, business casual attire, and more!Location: 9220 Brodie Ln, Austin, TX, 78748. Schedule: Regular full-time hours between 8:00 AM and 5:45 PM Monday through Friday and alternating Saturdays from 8:45 AM to 12:15 PM.Essential Duties and Responsibilities include, but are not limited to, the following:

• Opening and closing the branch.
• Provide accurate, courteous, and prompt service to members, both over the phone and in-person.
• Provide members with account balances, services, available, and general information.
• Directs members to department necessary for services required.
• Post payments, deposits, withdrawals, cash advances, and other pertinent information to accounts as required.
• Opens new accounts for members ensuring all products, services, and associated fees are discussed and disclosed to the member.
• Assists members in the process of obtaining/closing a loan.
• Must possess sufficient knowledge of the online computer system to post information correctly and efficiently.
• Familiarity with security procedures, including operation of alarms, camera equipment, and cash vaults.
• Familiarity with VCC fraud/dispute paperwork.
• Balance cash drawer in a timely manner.
• Assist members with the purchase of money orders, teller checks, cashier checks, discount tickets, and postage stamps.
• Issue stop-payments following all guidelines listed in the policy manual.
• Issue VCC/VISA cards using Card@Once.
• Close accounts ensuring there are no loan balances, outstanding VCC/VISA transactions, outstanding checks, or open safe deposit boxes.
• Assist branch manager when necessary; vault balancing, cash ordering, monthly audits on teller drawers and vaults.
• Must be able to handle the normal, daily branch operations when the branch manager is out or unavailable.
• Use cross selling to inform all member of all credit union services available to them at every possible opportunity.
• Opens, closes, and makes changes to all business accounts.
• Opens, closes, makes changes, and performs transactions on individual retirement accounts (IRA) and health savings accounts (HSA).
• Opens, closes, and makes changes to share term certificates (CDs).
• Assists with online accounts and mobile deposits as assigned.
• Attend all training sessions as assigned. Requirements:Supervisory Responsibilities:Directly supervises employees in the teller department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work, addressing complaints and resolving problems.Education and/or Experience:
  • High school diploma or general education degree (GED)
  • Two to three years related experience and/or training in a supervisory capacity; or equivalent combination of education and experience.Good credit standing is also required and will be verified during the pre-employment stage. Once a contingent job offer is made, a criminal background check and drug screening will be completed.Austin Telco Federal Credit Union is a member owned, non-profit financial cooperative that has been serving the Austin Community since 1941. We seek individuals who want to help build "True Financial Futures" for the communities we serve and for themselves as career-oriented people. We're looking to grow our teams with those that have strong values and a desire to build up themselves and the community they call home.Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Compensation details: 45000-60000 Yearly SalaryPI83ce81c17bcc-37820-37397676

Keywords: Austin Telco Federal Credit Union, Pflugerville , Assistant Branch Manager, Executive , Austin, Texas