Senior Security Manager - Crowd Management
Company: Disability Solutions
Location: Austin
Posted on: May 3, 2024
Job Description:
Job Summary Job Title:Senior Account Manager
Department:Management FLSA Status:Exempt Reports To:Area
Manager/Regional Director/Vice President Compensation$70,000 -
$75,000 Job Summary:Under the direction of the Area
Manager/Regional Director, the Account Manager directs and
coordinates activities to obtain optimum efficiency and economy of
operations and maximize profits by performing the duties personally
or through subordinate staff; coach, and train the operations
workforce to improve individual skills. Essential Duties and
Responsibilities:Crowd, stadium, or event venue experience
required!
- Ensure all day-to-day operations are operating within the
procedures set forth by the company. These operational categories
include recruiting, hiring, security licensing, training,
scheduling, event day operations, and administrative
responsibilities.
- Under the direction of the Area Manager / Regional Director,
responsible for the creation of staffing estimates - tracking
estimated cost vs. actual cost; review of contracts for compliance;
supervision of company labor and subcontractors; ensuring accurate
payroll, invoices, and timely collections
- Suggest operation strategies to the Area Manager / Regional
Director that improve execution and cost-effectively provide
additional value; seek to continuously improve the state of
account(s) while safeguarding the company
- Effectively communicate goals to the game-day operations team
and communicate with the wider organization, where applicable, and
maintain accurate and up-to-date records necessary for processing
internal and external reports
- Proactively communicate with and seek feedback from all
customers. Seek to continuously improve customer satisfaction; meet
with customers regularly to ensure we are meeting their needs;
share updates with leadership
- Supervise and coach subordinates in a manner that maintains
morale, skills proficiency, and productivity. Managerial
responsibilities include but are not limited to mentoring,
coaching, and developing subordinates; planning, assigning, and
directing work. Recruit and train team members as required by
business needs
- Responsible for the accurate (within 98%) and timely completion
of all payroll records at the designated account(s)
- Responsible for accurate and timely scheduling of staff,
ensuring all open position(s) are filled within 96 hours of shift
start time at the designated account(s)
- Adhere to budget(s) set forth including, but not limited to;
overtime percentages (below 2%), labor percentages, profit rate,
open post rate, revenue within account(s)
- On-call weekends/evenings, outside of core business hours as
needed
- Up to 25% travel may be required
- Perform other duties and responsibilities as requested or
requiredMinimum Qualifications:
- Valid Driver's License
- Excellent management skills
- Customer Focus - Maintaining awareness and seeking to meet the
needs and wants of the internal and external customers
- Excellent communication skills both oral and written
- Leadership Orientation - Actively seeks ways in which to act as
a role model, guide, develop, and mentor others within the
Operations Department; Strong team leadership, team building, and
facilitation skills
- Initiative - Engages in proactive behavior and looks for new
project opportunities
- Adaptability - Responds effectively to changes in situation or
information
- Bachelor's degree in a related field or equivalent
experience
- Minimum of three years of previous operations, service field or
project management experience
- Experience in one or more of the following industries
preferred: event staffing, security, sports management,
athletics
- Ability to pass a background check Physical and Mental Demands:
- While performing the duties of this job, it is required to sit,
stand, walk, talk or hear.
- On occasion, it may be required to climb and work in high
places, stoop, bend or reach above the shoulders.
- The position may also require work in confined spaces and
exposure to different types of outdoor weather conditions.
- Must occasionally lift, push, or pull up to 25 pounds.
- Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus. Working Environment:
- The position is an office-based position with frequent
requirements to work at or attend scheduled events in an outdoor
environment.
- The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job.
- Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential function.
Keywords: Disability Solutions, Pflugerville , Senior Security Manager - Crowd Management, Executive , Austin, Texas
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