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Operations Manager

Company: FGO Logistics
Location: Pflugerville
Posted on: November 26, 2022

Job Description:

The *Operations Manager* is responsible for achieving the overall performance goals for productivity, cost, quality, of a dedicated-on site white glove home delivery service.

*Primary Duties & Responsibilities*

- Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships.

- Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.

- Interact daily with onsite clients to ensure understanding of existing and emerging customer needs.

- Develop and achieve agreed budget, revenue and profit (P&L) for site.

- Manage the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews.

- Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.

- Undertake efforts to help ensure that the relationship with the carriers is respected and maintained.

- Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, control labor spend to include seasonal, full-time, part-time, temporary labor and overtime.

- Work closely with routing and dispatch team to coordinate effective home delivery routes.

- Manage, monitor daily loadout and dispatch processes for home delivery teams daily.

- Responsible for the recruitment and retention of Contract Carriers.

- Create an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.

- Ensure customer and vendor contract requirements are administered and enforced.

- Enforce company safety standards and ensure the associates are complying with policies and procedures to reduce accidents and create a safe working environment.

*Education/Experience*
* Bachelor's degree in business or logistics, transportation management is preferred, not required.
* 3- 5 years' management experience in a 3PL or home delivery environment.

*Skills/Abilities*
* Bi-lingual a plus
* Skilled at balancing multiple priorities in a fast-paced environment.
* Knowledge of computerized transportation systems.
* Ability to effectively communicate verbally and written as well as practice active listening skills.
* Ability to work a flexible schedule to meet business needs.
* Computer literate with general knowledge of software to include Microsoft Office Suite

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Weekend availability

Work Location: One location%58047475%

Keywords: FGO Logistics, Pflugerville , Operations Manager, Executive , Pflugerville, Texas

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