Sr. Strategic Account Manager

Company: Astound Broadband Powered by Grande
Location: Pflugerville
Posted on: August 7, 2022

Job Description:

Strategic Account Manager, E-RateBothell, WA or Austin, TX Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services and applicants like you make it all possible. To accelerate your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, employee discounts and flexible work arrangements, if applicable to the position, to ensure your continued success. With us, you ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.A Day in the Life of the Strategic Account Manager, E-Rate:

• Work with the Sr. Director on account assignments and appropriate work disbursement to effectively meet the goals of the role.
• Be the first point of escalation for the Account Management team for assigned accounts.
• Proactively call assigned customers to coordinate periodic business reviews as defined by customer.
• Review existing contracted services and ensure customer has copies of contracts, circuit ID s, and key personnel contact info including NOC, billing, and care.
• Actively manage upcoming contract expirations and track/report renewal success rate. This includes responding to RFP and form 470 requests for current customer renewals.
• Maintain regular contact with customers and share new corporate initiatives Astound may be engaged with or new business opportunities/products customer may be interested in.
• Serve as primary contact and key point of escalation for post sale issues that arise and own communication link to customer through final resolution.
• Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up.
• Engage internal stakeholders and coordinate customer interfacing meetings when needed to match customer requirements and Wave capabilities on product, network, billing and/or care.
• Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Astound.
• Quarterly and/or periodic travel may be required. What You Bring to the Table:
  • Minimum of 10 years of industry related experience
  • Expert familiarity in reviewing complex legal documents; including master service agreements, service level agreements, and non-disclosure agreements.
  • Demonstrated success in telecommunications, including strategic and large business customers.
  • Strong ability to communicate at all levels within an organization
  • Experience in account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies
  • Professional business acumen in reporting and database use
  • Product knowledge of both switched and dedicated services, as well as associated end-user applications
  • Operational understanding of telecommunications ordering, provisioning, and billing processes, e-rate/USAC billing knowledge is a plus
  • Strong knowledge of general marketing principle tools and processes
  • Strong skills necessary for decision making and maintaining customer retention
  • Strong interpersonal skills
  • Very strong, at minimum intermediate level of Microsoft software including Excel, PowerPoint, Word
  • Extremely detailed oriented Diverse Workforce / EEO:Astound Business Solutions recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. Astound requires a drug test, background check, employment, and education verification as conditions of employment. Astound is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non-job related handicap or disability, or any other legally protected status.EducationRequired
    • High School or betterEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Astound Broadband Powered by Grande, Pflugerville , Sr. Strategic Account Manager, Executive , Pflugerville, Texas