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Hourly Manager

Company: Wingstop - SA Wings
Location: Pflugerville
Posted on: January 7, 2021

Job Description:

Job Title: Hourly Manager
Report To: General Manager / Assistant GM
Summary:
Acts as the Liaison between Pizza Professionals and the General Manager in managing franchised or corporately owned Pizza Patron restaurants, either personally or through assigned Pizza Professionals.
Essential Duties and Responsibilities:
During their assigned shifts the Manager is responsible for directing, coordinating, and participating in preparation of all aspects of producing Pizza Patron Product.


  • This includes but is not limited to complete cleaning of the store, daily food preparation, washing dishes, making dough/sauce, making pizzas, running the oven, cutting and packaging prepared products

  • Monitors all food rotation is being done in such a way to assure the freshest product is provided to our Guests

  • Responsible for collection of monies from in-house or take-out Guests; and responsible for counting all monies in the registers

  • Coordinates activities of workers

  • Controls costs through inventory control and monitoring use during assigned shift

    • Performs opening and closing procedures as outlined in the company Operations Manual

    • Must meet required food cost goals, labor cost goals, and sales goals for their shift

    • Responsible for creating an environment of cleanliness that assures their store will meet or exceed standards

    • Assures all Pizza Patron promotional material is visible to Guests at all times which includes but is not limited to promotional signage

    • Administers all aspects of store personnel in accordance with Pizza Patron policies and procedure

    • Responsible for achieving the labor goals established on the store's monthly goal

    • Trains and counsels store employees as applicable

    • Expected to be in their store or conducting Pizza Patron Pizza business 100% of scheduled shifts

    • Should only leave the store during required meal breaks
      Supervisory Responsibilities

      • Works closely with the management team to promote a team environment in which Pizza Patron operates with utmost efficiency
        o Utmost efficiency includes but is not limited to providing professional, outstanding guest service, an excellent product and a positive working environment for all Pizza Patron employees

      • Ensures all staff perform to standards

      • Ensures staff carries out Pizza Patron Pizza initiatives and follow all company policies and procedures

      • Ensures staff complies with security and sanitation standards

      • Ensures proper cash handling by any employee involved in this process

      • Promotes sales and service excellence

      • Assists the General Manager with directly supervising and is responsible for the development, overall direction, coordination and evaluation of all assigned Pizza Professionals

      • Carries out supervisory responsibilities in accordance with the Pizza Patron policies, procedures and applicable laws
        o Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

        • Sets the standards of professional appearance through clean, wellkept company approved uniforms, neatly groomed, clean hair and general overall professional appearance

        • Company standard uniforms for management are dark blue jeans pants (in accordance with the employee handbook) and a polo shirt with company logo
          o Uniforms should be free from excessive wrinkles or stains.

        • In the event you do not have adequate staff to cover a shift, you will be required to work that shift
          o This will only happen if you have no other personnel that can be scheduled
          Qualifications
          To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          Education and/or Experience
          Associate's degree (A. A.) or equivalent from two year College or technical school preferred
          o Or six months to one year related restaurant management experience and/or training
          o Or equivalent combination of education and experience
          Language Skills

          • Bilingual (English primary, Spanish secondary) is desired but not mandatory.

          • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals written in English.

          • Ability to write routine reports and correspondence in English.
            Mathematical Skills

            • Must be capable of accurately performing daily till reconciliation and perform daily banking procedures.
              Reasoning Ability

              • Must be a multi-task individual with the ability to prioritize activities in such a manner to best serve Pizza Patron Guests

              • Must demonstrate ability to deal with irate Guests or Pizza Professionals and ability to calm a confrontational situation

              • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

              • Ability to deal with problems involving several concrete variables in standardized situations.
                Certificates, Licenses, Registrations

                • Must possess a valid Driver's License with good driving record.
                  Physical Demands
                  The physical demands described here are representative of those that must be met by a Pizza Professional to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                  • Must be able to lift 50lbs. once or twice per day

                  • Must be able to move at a fast pace within the store and have the ability to reach, bend, stoop, stir and wipe
                    Work Environment
                    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

                    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

                    • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions

                    • The noise level in the work environment is usually moderate

                      Brand: Wingstop

                      Address: 18816 Limestone Commercial Drive Pflugerville, TX - 78660

                      Property Description: 1112 - Pflugerville

                      Property Number: 1112

Keywords: Wingstop - SA Wings, Pflugerville , Hourly Manager, Executive , Pflugerville, Texas

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