AmeriCorps Communication Center Specialist
Company: Texas Southmost College
Location: Austin
Posted on: April 1, 2026
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Job Description:
Job Summary Through the AmeriCorps Texas grant program, Texas
Southmost College ( TSC ) will have AmeriCorps members who will 1)
increase communication about and access to campus resources and
support and 2) increase engagement in campus activities and with
academic support services at TSC in Brownsville, Texas. At the end
of the first program year, the AmeriCorps members will be
responsible for increasing TSC students’, who were served by the
program, fall-to-spring persistence rate to 75% and fall-to-fall
persistence rate of 63%. Essential Duties And Responsibilities
Objective of the Assignment: Serve in the Communication/Contact
Center for Student Services to increase communication about and
access to campus resources and support. Act as first point of
contact for students and answer calls about admissions,
registration, academic advising, course catalog, etc. Make
connections across campus with the purpose to connect students with
the correct department to meet their needs. Disseminate information
through phone lines to any student or prospective student including
but not limited to: campus departments; admission application
materials, deadlines, requirements, orientation week; financial aid
deadlines; campus events; etc. Assist in coordinating and
implementing outreach efforts for student services. E.g., Welcome
Week, campus events, conferences, webinars, etc. to disseminate
knowledge of college procedures and policies to students Measures
of the Assignment: Number of students who receive personalized
communication about registration, applications, or campus events
and: Persist to end of term of completion of program (short-term
outcome). Register for and attend following term: Winter/Spring
from Fall or Summer/Fall from Spring (mid-term outcome). Register
for and attend the term starting one year from initial point of
capture or complete their program (mid-term outcome). Physical
Demands The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is frequently required to stand. The employee is
occasionally required to walk; sit; use hands to finger, handle, or
feel objects, tools, or controls; reach with hands and arms; climb
or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste
or smell. The employee must frequently lift and/or move up to 10
pounds and occasionally lift and/or move up to 25 pounds. Specific
vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception,
and the ability to adjust focus.
Keywords: Texas Southmost College, Pflugerville , AmeriCorps Communication Center Specialist, Education / Teaching , Austin, Texas
