Customer Service Representative

Company: Windsor America
Location: Lockhart
Posted on: February 16, 2026

Job Description:

Job Description Job Description Why Us: Eco Garage Door Services is built on quality workmanship, dependable service, and a strong commitment to our customers and communities. Serving the Central Texas region, including our Lockhart location, we support homeowners, builders, and businesses with professionalism and care. As part of the Windsor America family, Eco Garage Door Services offers the stability of a growing organization paired with a local team atmosphere. We value your skills, invest in your development, and provide opportunities to make a real impact while growing your career. Could This Be For You: At Eco Garage Door Services, every customer interaction matters. As a Customer Service Representative, you will be a key connection between our customers and our field teams. You will help create smooth, positive experiences by communicating clearly, solving problems, and keeping operations organized. This role supports Central Region operations and works closely with internal teams to manage customer communication, scheduling, coordination, and issue resolution. If you enjoy helping people, staying organized, and being part of a team that values reliability and growth, this role offers a chance to build a strong and stable career. You Will Be Trusted To: Accurately enter service tickets, purchase orders, and customer information Communicate clearly and professionally with customers, builders, and internal team members Resolve customer issues in real time while following company policies and procedures Identify whether issues fall under company responsibility or involve third party trades Explain solutions in a clear and professional manner that protects both customer trust and company interests You Qualify With: High school diploma or equivalent One to two years of customer service experience in a professional or industry related environment Typing speed of 50 to 60 words per minute with strong attention to accuracy Clear, professional verbal and written communication skills Dependability with consistent attendance and ability to follow established processes Reliable transportation with the ability to work on site in Lockhart Additional Success: At least one year of customer service experience in a related industry such as home services, garage doors, plumbing, HVAC, electrical, roofing, construction, building supply, or auto parts Familiarity with scheduling or dispatch systems Experience supporting field service or installation teams General knowledge of garage door products and services Our Investment in You: Competitive pay Full benefits package including medical, dental, vision, paid time off, holidays, and 401(k) with company match Opportunities for growth through training, mentorship, and a clear career path Life and disability insurance for added peace of mind A supportive workplace where your contributions truly matter Equal Opportunity Employer: Eco Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment based on race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process. Powered by JazzHR JK16uqs3Zh

Keywords: Windsor America, Pflugerville , Customer Service Representative, Customer Service & Call Center , Lockhart, Texas