Veterinary Receptionist

Company: White Rock Veterinary Hospital
Location: Pflugerville
Posted on: May 23, 2023

Job Description:

About This Location:White Rock Veterinary Hospital is located in Pflugerville, TX, and has been serving the local community. We are a full-service animal hospital providing veterinary care to dogs, cats, exotics, and pocket pets and offer services such as routine medical, surgical, dental care, holistic medicine, ultrasounds, and x-rays. Here at White Rock Veterinary Hospital, our team's mission is to promote animal wellness by providing high-quality medical services to small animal pets. We aim to treat the client and patient with the utmost respect. We value and recognize the importance of our employees and are committed to providing them with a safe, comfortable, and fun place in which to work. If you are a passionate and caring team player, please apply today!Overview:As a Receptionist you will:Receive and place calls to clients for the purpose of scheduling.Prioritize multiple tasks in a calm, organized manner.Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments.Utilize hospital computer systems to document medical records and communicate with clients and teammates.Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.Excellent customer service skills and an exceptional level of communication in a professional manner.Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.Maintain a positive attitude in all interactions with clients, pets and other teammates.Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.Responsibilities / Qualifications:Utilizing standard office/business equipment.Knowledge of veterinary medical terminology and procedures.Flexible schedule including some weekend and holiday shifts.Experience with veterinary software is preferred.Ability to work independently on assigned tasks as well as to accept direction on given assignments.Possession of organizational skills.Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.Benefits:Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k)Life Insurance (Basic, Voluntary & AD&D)Short Term DisabilityPaid Time Off (Vacation & Public Holidays) - for eligible positions onlySVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programsTeladoc- FREE doctor access 24/7Discounted Veterinary CareEAP (Employee Assistance Program)A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growthOpportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Keywords: White Rock Veterinary Hospital, Pflugerville , Veterinary Receptionist, Administration, Clerical , Pflugerville, Texas