Experienced Customer Experience Professional

Company: Disability Solutions
Location: Austin
Posted on: May 9, 2024

Job Description:

Join a team recognized for leadership, innovation and diversityServe as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.Key Responsibilities

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Order ProcessingWE VALUE
  • A broad knowledge of principles and best practices in (customer service)
  • Excellent team and communication skills
  • An ability to take initiative and work with limited direction
  • An ability to influence at the operational level
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems Additional Information
    JOB ID: HRD228407Category: Customer ExperienceLocation: 3019 Alvin Devane Blvd,Bldg 4, Suite 430,Austin,Texas,78741,United StatesNonexemptGlobal (ALL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Disability Solutions, Pflugerville , Experienced Customer Experience Professional, Other , Austin, Texas